ITS Service Catalog
Accounts/Access Management
Members of the LMU community have various accounts (username and password) for access to ITS resources. ITS works to manage these accounts, tying many of them to the Identity Management system. ITS currently provides two online password reset tools. The tools are available either through MYLMU or through the identity management system at https://europa.lmu.edu/idm/user . Assistance is also available through the ITS Help Desk.
* Request This Service:
For help with your username and passwords, please call the Helpdesk at 310-338-7777 or Email, helpdesk@lmu.edu
Alumni :
Alumni are not currently provided accounts to LMU electronic resources other than the Web Community available through the Alumni Relations department accessible at https://webcommunity.lmu.edu .
Faculty :
* New Faculty Set-up:
Accounts for LMU electronic resources, which also provide access to e-mail and the LMU network, are generated when a faculty or staff member is entered into the Human Resources database. To create a password, go to MYLMU and click on the button "reset your password" and follow the instructions for resetting your password. You may use the same process to change your password in the future.
Staff :
* New Employee Set-up:
Accounts for LMU electronic resources such as e-mail and the LMU network, are generated when a faculty or staff member is entered into the Human Resources database. To create/reset a password, go to MYLMU and click on the button "reset your password" and follow the instructions for resetting your password. You may use the same process to change your password in the future.
* Employee Status Change:
To remove access that is no longer needed or add new access, contact the ITS Help Desk at 310-338-7777.
* Employee Separation:
ITS is notified of employee separations by the Human Resources department. If the need for an account termination is particularly urgent, please contact the Director of Information Security at 310.338.5246 or via email at secureit@lmu.edu .
Students:
Student accounts such as email and network access are created automatically after a student has been matriculated. Student accounts are only available while students are continuously enrolled.
Administrative Systems
The Administrative Systems are the primary information system at LMU used to conduct the business of the University. Major applications include Admissions on Recruitment Plus, Student Information System, Financial Aid, and Student Accounts Receivable on SunGard Banner, Human Resource System and Financials on Oracle eBusiness Suite, and Advancement Solutions on SunGard BSR. These systems are used to process transactions and house student and employee records. The core modules are supplemented by several additional systems, including:
* Online Tuition Payment (Touchnet)
* Online Admission Applications (XAP)
* Job Applicant Tracking (PeopleAdmin)
* Telephone Billing (Pinnacle)
* Document Management (Nolijweb)
* Budgeting and Planning - PAWS (Longview Khalix)
* Employee Time & Attendance Tracking (ADP Enterprise ETime)
* Request This Service:
Supervisors may request Administrative Systems accounts for new employees. For more information, contact the ITS Help Desk via e-mail to helpdesk@lmu.edu
or call the Help Desk at 310-338-7777.
* Training: Sign up for Student Information System training through Human Resources.
Advice & Recommendations
ITS staff are available to consult with individuals and departments regarding their technology needs.
* Request This Service:
If you need some guidance about new desktop computer hardware or software, as well as for purchasing or developing new systems. Please contact the ITS Help Desk at 310-338-7777.
Application/Server Hosting & Storage
ITS provides server hosting services in three locations, University Hall, Hilton and St. Robert’s. These server rooms provide physical access controls, video monitoring, status monitoring, air conditioning, Uninterruptible Power Supply (UPS) and generator power. ITS also maintains a Storage Area Network for use by various enterprise systems. LMU ITS also leverages virtual server technologies to manage workloads and decrease hardware costs, cooling and maintenance.
* Request This Service:
To discuss having a server or service hosted in the ITS server room, contact the ITS Help Desk.
Spring 2008: The St. Robert’s Server Room is being renovated to support academic and research technology growth for the campus.
Assistive Technologies
Assistive technologies help to make computing resources accessible to people with disabilities. There is assistive technology available at the Learning Resource Center.
* Request This Service:
To request disability-related accommodations, contact Disabled Support Services (DSS) at 310-338-4535 or email dsslmu@lmu.edu
Cable TV
Cable TV services are provided in all campus residences and in classrooms. Service features
include:
* Channel 3 – Programming Guide
* Channel 6 – Roar network (Student Channel)
* Channel 8 – KXLU Stream
* Channel 10 – KLXLU Stream
Programming is provided by Direct TV, and maintenance services are provided by ITS.
* Request This Service:
To request cable TV service in a new campus location, contact the contact the ITS Help Desk via e-mail to Helpdesk@lmu.edu , or call the Help Desk at 310-338-7777.
To report a problem with your cable TV service, contact Comcast directly if you are in Loyola Village. For the rest of the campus, contact the ITS Help Desk via e-mail to Helpdesk@lmu.edu , or call the Help Desk at 310-338-7777
* Cost: Cable TV services are provided free of charge. Fee-based satellite downlinks must be paid for by the requesting group.
Calendar & Events (R25)
The LMU Calendar can be located at http://calendar.lmu.edu . It includes both academic and non-academic information. The calendar presents data in the University's Events Scheduling System and Schedule of Classes from CollegeNet Resource25 application.
* Request This Service:
To find events, select from the event categories in the left navigation bar, or search by key word in Events Quick Search section.
* Training: For training on the Events Scheduling System that is the source of the LMU Calendar, contact the Conferences and Events Department.
Calendar, Personal
ITS currently provides an Exchange calendar for faculty and staff. Students have access to Google calendars through Lionmail. Both are accessible through MYLMU, the campus information portal.
In addition to the online access through MYLMU, we provide faculty and staff desktop support for connecting Outlook and Entourage personal information clients to your personal Exchange calendar.
* Request This Service:
For help with the calendar systems, contact the ITS Help Desk at 310-338-7777 or Helpdesk@lmu.edu .
* Training: Faculty and staff may sign up for training. Click here to view schedule.
Faculty: The standard personal calendar application supported by ITS for faculty and staff is Exchange via Outlook or Entourage.
Staff: The standard personal calendar application supported by ITS for faculty and staff is Exchange via Outlook or Entourage.
Students: ITS provides a personal calendar tool for students within the MYLMU portal. Click on the calendar icon in the top banner to access the calendar system.
Campus Directory (Identity Management)
ITS provides an identity management system (IdM) for faculty and staff to manage his/her information. The identity management system maintains data for LMU campus directory listings and the campus emergency alert system.
* Request This Service:
Faculty and staff have access automatically. Go to LMU Identity Manager to sign in. Contact the Help Desk at 310-338-7777 or Helpdesk@lmu.edu for any issues.
* Training: Faculty and staff may sign up for training with HR
Classroom Technology
Classroom technology is installed and maintained by the Classroom Management Office. Please go to CMO for information about classrooms and equipment.
Classroom Labs
ITS supports general-purpose computer labs in two locations: the St. Robert’s Student Computer Lounge and the Charles Von der Ahe Library lab.
There are a number of restricted academic labs.
For information on the number and type of computers in each lab, installed software, lab policies, and more. Click here and visit our Computer Labs webpage.
* Request This Service:
Requests for specialty software will be considered on a case by case basis. Please submit the request to the ITS Help Desk allowing for a minimum of 2 weeks lead time. Contact the IT Help Desk via e-mail to Helpdesk@lmu.edu , or call the Help Desk at 310-338-7777
Conference Calling
* Conference Phones: Conference phones with microphone extensions are available for purchase from ITS. $1250 per unit, Cisco IP Conference Phone.
* Conference Calling in Phone: You can host up to a total of 5 parties with the built-in conference calling on your phone. There would be a total of 6 lines in the conference.
* Meet-Me Conference: LMU-hosted (310) area code MMC lines are available for conference calls of up to 12 parties. Meet-Me conference calls allow callers to call in independently, without the leader conferencing them in. LMU MMC lines do not have security features (no password is needed to join).
* Request This Service:
To purchase a conference phone or reserve a conference bridge line, please make a request with the ITS Help Desk at least 48 hours in advance of your planned call.
*Cost: A conference bridge line does not have a usage fee. Please note that using the built-in conferencing feature on your phone means that the line you use to host the call will be billed for each individual party called.
Faculty : All office phones have a speaker phone feature and ability to conference in up to 6 call participants, including the LMU host. While first party is on the line, press More, then Conf, then dial second party either internal or external. When second party is on the call, press Conf to join both parties on the call. All three parities will be connected.
Staff : All office phones have a speaker phone feature and ability to conference in up to 6 call participants, including the LMU host. While first party is on the line, press More, then Conf, then dial second party either internal or external. When second party is on the call, press Conf to join both parties on the call. All three parities will be connected.
Custom Application Development
ITS provides custom application development services. Have a need that does not fit in with any of the existing commercial products? IT can help with our experienced programmers, system analysts and project managers. Our programming skills include Microsoft .NET, Java, PLSQL, Scripting (Unix, JavaScript). If we need outside consultant for a specific skill, IT will work with our partners to get the right person. ITS will manage the requirement gathering, system analyzing, development, deployment, training and maintenance of the product lifecycle.
For any applications that ITS custom develops, we will maintain and upgrade it. For a custom application that is NOT created by ITSwe can not be responsible for its maintenance. Contact the Help Desk via e-mail to Helpdesk@lmu.edu , or call the Help Desk at 310-338-7777 to get this started.
Database Applications & Administration
ITS hosts and administers databases for use by professors, departments and enterprise applications. ITS provides Microsoft SQL Server for applications that require it and Oracle 10g for all other enterprise applications. ITS does NOT provide support for databases other than the listed above, including MS Access, mySQL, and File Maker Pro.
* Request This Service:
For information about supported databases and help selecting the right one for your project, contact the ITS Help Desk via e-mail to Helpdesk@lmu.edu , or call the Help Desk at 310-338-7777.
* Training: Custom training for professors is offered on request.
Desktop & Laptop Hardware
ITS provides desktop and laptop computers for LMU faculty, staff, labs, and classrooms. Standard models of HP and Apple desktops and laptops are available.
LMU faculty and staff computers are replaced on a four-year cycle. Lab and classroom computers are replaced every three years. If your computer is up for replacement, you will be contacted by your college/department Replacement Management Project (RMP) coordinator regarding your computer needs. For complete information on the computer replacement program, click here and visit the Computer Replacement web site.
ITS provides complete support for University owned computers. Support for student-owned computers is limited to assistance with configuring the computer to access LMU ITS services, assistance with wireless connectivity to the LMU Wireless network, basic troubleshooting, and anti-virus and security patching assistance.
* Request This Service:
To purchase a computer for a new employee or function at LMU, send an e-mail to helpdesk@lmu.edu . Your request will require approval from your college/department Budget Approver, as well as an ITS review for support purposes.
To request an exception to RMP standards or time frames, also send an e-mail to helpdesk@lmu.edu . Requests with financial implications will require approval from your college/department Budget Approver.
To request desktop computer support, please submit your request online, contact the ITS Help Desk via e-mail to Helpdesk@lmu.edu , or call the Help Desk at x87777 (off campus 310-338-7777).
Desktop & Laptop Security
LMU Computers
ITS installs Symantec Antivirus and spy ware protection on all LMU-owned computers as part of the standard software suite.
Student Computers and Faculty/Staff Personal Computers
Students and Staff in LMU residence halls are required to have anti-virus software installed and current operating system patches in order to access the campus network. This requirement will be enforced through a Network Access Control system to be implemented for Fall ‘08.
To report a problem or request help with viruses, spyware, adware, or other desktop security issues, please submit your request online, contact the IT Help Desk via e-mail to Helpdesk@lmu.edu , or call the Help Desk at 310-338-7777.
Desktop & Laptop Software
All LMU-owned faculty and staff computers are equipped with a standard suite of software that meets the needs of most members of our community. ITS provides complete support for the standard software suite. A list of commonly requested available software can be found by clicking here .
Additional software purchases may be requested by the college/department. Support for non-standard software is limited to basic installation and compatibility issues.
* Request This Service:
For help with desktop software, please submit your request online, contact the ITS Help Desk via e-mail to Helpdesk@lmu.edu , or call the Help Desk at 310-338-7777.
For help with purchasing software, please contact ITS Purchasing via e-mail to purchasing@lmu.edu or call 310-338-2326.
* Training: Sign up for software training through the Human Resources website.
Email
LMU-based e-mail is available to all students, faculty and staff. The LMU e-mail address is the official email address for University correspondence.
Faculty and Staff: LMU e-mail may be accessed with your MYLMU username and password, either on the web within MYLMU or using a desktop client. ITS supports Outlook and Entourage as primary email clients. Faculty and Staff e-mail quotas are currently set at 250MB. Quota increases are evaluated on a case-by-case basis.
LMU ITS also provides group e-mailing capabilities and a list serve for discussions and smaller group announcements.
* Request This Service:
Email accounts are created as part of a standard process after being entered in HR (Fac/Staff) or Banner (Students).
For help with e-mail, please submit your request online, contact the ITS Help Desk via e-mail to Helpdesk@lmu.edu , or call the Help Desk at 310-338-7777.
To discuss use of sending campus-wide emails, please contact your Senior Vice President or University Relation’s Communications group.
For creation of listserve groups, please contact the ITS Help Desk via e-mail to Helpdesk@lmu.edu , or call x87777 (off campus 310-338-7777).
* Training: Faculty and Staff may sign up for software training through the Human Resources website.
Equipment Reservations
The Event Scheduling Office has an inventory of portable computer and audio visual equipment that may be reserved for delivery. Please note that equipment for meetings in locations managed by Event Scheduling are reserved and delivered by that office as part of the event scheduling request. Reservation forms and a list of available equipment can be found on the Events and Classroom Management Office website. Click here
* Request This Service:
To request a room and/or equipment for an event, please contact the Events and Classroom Management Office through their website CMO , Email scheduling@lmu.edu or call 310-338-2878.
Events Scheduling System
The University Events Scheduling System allows members of the community to request room reservations, along with associated AV and other resources. The system allows Conferences and Events and other department staff to manage these scheduling requests. The system has been incorporated into our general website.
* Request This Service:
To reserve a room for an event, go to Online Request Form , fill out the form and your request will be submitted to the appropriate scheduler. You can also access the scheduling request form by going here and clicking on “Event Planning Tools.”
* Training: For training on this system, contact the Conferences and Events Department.
Faculty & Staff: You can also schedule an event through MYLMU and selecting “- Events – Book and Event” from the “Action Center” pull down menu on the “ONE-STOP” channel.
File Sharing (Lionshare)
All LMU students, faculty and staff may store and share files using Lionshare, see System logins in MYLMU , the LMU campus portal. Lionshare can also be accessed at https://lionshare.lmu.edu . Lionshare provides "online briefcase"-type functionality, allowing users to store files securely and access them from anywhere via a web browser. Files may be shared securely with members of the LMU community, or with users outside LMU using "tickets."
Note: Never place confidential data in your Lionshare "www" or "public" folders. These folders are shared by default and can be used to host personal web space.
* Request This Service:
This service is included with your login information to MYLMU, the LMU campus portal.
* Training: Sign up for Lionshare training with HR’s training department.
Faculty : The Lionshare storage quota for faculty is 200 MB. In addition to Lionshare, ITS provides Local Area Network (LAN)-based file sharing resources for faculty on the ITS central file server, "Taurus." Folders may be created for individual faculty or faculty groups upon request; please contact the ITS Help Desk.
Staff : The Lionshare storage quota for faculty is 200 MB. In addition to Lionshare, ITS provides Local Area Network (LAN)-based file sharing resources for faculty on the ITS central file server, "Taurus." Folders may be created for individual faculty or faculty groups upon request; please contact the IT Help Desk.
Students : The Lionshare storage quota for students is 100 MB.
Information Security Services
ITS works with schools, colleges, and departments to help them comply with LMU's Information Security Policy. Services include business process assessment regarding sensitive data handling, one-on-one consultation and security awareness training, desktop and laptop encryption, and document destruction.
Information Security Awareness Courses
An online course is available to faculty and staff in Blackboard accessible at http://blackboard.lmu.edu . The course is titled LMU Information Security Awareness.
For help with Information Security, contact secureit@lmu.edu .
Instructional Support
The Instructional Technology Analyst group handles all Instructional Support for the university. Instructional Technology Analysts, or ITAs, are a faculty member's direct support and training resource for implementing sound pedagogical methods with technology to improve student learning. The ITA group has an eclectic set of skills ranging from using online course tools to digital sound and video editing to web and graphic design to de-mystifying teaching methods.
Call an ITA to get specialized help in:
• deciding which techniques or technologies best suit your needs
• training on software or technical equipment (Microsoft Office, Blackboard, multi-media & graphic software, digital editing software, iTunesU, Xythos, etc.)
• communicating special requests with Information Technology
• keeping up with LMU's "latest and greatest" technical information
• shaping and organizing course activities, assignments, and materials
• improving student retention of course materials
* Request This Service:
Go to http://ats.lmu.edu to find contact information, tutorials, and other resources from the ITAs.
Integration Services
Many systems need to exchange data with other systems. ITS facilitates this exchange and ensures that it takes place in a timely, secure fashion. Data integration may be live/real-time or batch.
Such integration requires foresight into the data standards, the integration approach and the maintenance cycles. Ideally, such request would be working with ITS beginning with the application selection process. The earlier ITS is aware of the request and proceeds with a formal system analyzing process, the smoother the integration will be.
Please be advised that any enterprise application integration would be a lengthy process.
* Request This Service:
To discuss data integration needs, contact the ITS Applications group.
Internet/Internet2
LMU provides high-speed Internet service as well as connectivity to Internet2. This is a standard service that is present in all offices, classrooms, and residence halls. These services are obtained via LMU’s membership in Los Nettos, which is a Los Angeles based consortium of Universities and research institutions. This connectivity provides a platform to support research and collaboration projects with other institutions.
* Request This Service: For more information on Internet2 or for help with connecting to the Internet at LMU, please submit your request online, contact the IT Help Desk via e-mail to Helpdesk@lmu.edu , or call the Help Desk at 310-338-7777.
* Costs: Please see Network Infrastructure service for network connection costs.
To request a new network connection to be added to your work area, contact the ITS Help Desk via e-mail to Helpdesk@lmu.edu , or call the Help Desk at 310-338-7777.
iPhone/Windows Mobile/ActiveSync Instructions
Click here to view information and instructions.
LMU on iTunes U
LMU on iTunes U is a repository of podcasted audio and video content generated by professors, staff, and students for both academic and marketing purposes. There are three sections of LMU on iTunes U:
My courses: holds podcast content for courses in Banner/PROWL. Podcasts are only available for students and instructors enrolled in the course.
* Request this service: Contact the ITAs http://ats.lmu.edu
LMU Community: holds podcasts available only to authenticated LMU users.
* Request this service:
Contact the ITAs for Academic content ( http://ats.lmu.edu ) –OR- contact Web New Media and Design for non-Academic content at http://web.lmu.edu .
Public: holds podcasts available to the general public.
* Request this service:
Contact Web New Media and Design at http://web.lmu.edu
To access LMU on iTunes U, go through MYLMU –OR- go to: http://itunes.lmu.edu
Learning Management System (Blackboard)
LMU has standardized on Blackboard as our University learning management system. Blackboard is accessible to faculty and students automatically through the MYLMU portal. Blackboard enables faculty and students to communicate and collaborate through threaded discussions, document sharing, online file exchanges, blogs, wikis, virtual group spaces, e-mail messaging and even real-time chats. It allows instructors to use the Internet to extend the face-to-face classroom or to offer a totally online course without having to master HTML.
Blackboard includes features such as self-grading assessments, online grade book, an assignment feature for students to submit assignments electronically, and course statistics to help faculty track student participation in the online course. For more information, visit our Blackboard information web pages.
* Request This Service: All official courses in PROWL have an automatically generated Blackboard course that can be made available for students at the Instructor’s discretion. For account issues or technical help with Blackboard, contact the ITS Help Desk at 310-338-7777 or Helpdesk@lmu.edu .
* Training: All Blackboard end-user training and course development is handled through the Instructional Technology Analyst (ITA) group. Contact the manager of the ITAs at 310-338-7836 to request training. Online Blackboard tutorials and training materials are available in the Faculty Resource course in Blackboard and through LMU on iTunes U.
* Common Issues
- Student does not see their course in Blackboard. The course Instructor needs to make the course “available” through the Control Panel of the Blackboard Course – OR – student account is on hold through Registrar’s office.
- Merge two sections of a course into one Blackboard course. Submit a course merge request incident in the helpdesk system. Include full course CRNs, name of course, instructor name and contact info.
- Co-Instructor or TA request. Course Instructor must submit an incident request with added user’s full name, LMU username, and course CRN that the new user should be added into. Also include instructor’s contact info into the incident.
LMU MYLMU Web Portal
MYLMU is the official web portal for LMU. The portal provides access to multiple communication resources and web-based services, from announcements and e-mail to self-service tools and file sharing. Access to many services is provided with a single sign-on, so you do not have to enter a separate username and password. The MYLMU account username and password also provide access to the LMU network and LMU wireless.
* Request This Service:
Please review our Accounts/Access Management service for information on how to obtain a MYLMU account.
For help with MYLMU, contact the ITS Help Desk via e-mail to Helpdesk@lmu.edu , or call the Help Desk at 310-338-7777.
* Training: Visit the MYLMU training page for training materials.
MYLMU Groups
Within MYLMU (our LMU portal), group tools are available to facilitate collaboration among members of the LMU community. Groups may be private or public (open to all MYLMU users, not the general public). Group tools include announcements, e-mail, calendar, photos, news items, and more.
* Request This Service:
Mobile Devices and Cell Phones
In conjunction with the Business Services office, ITS currently supports RIM Blackberry synchronization using the Blackberry Enterprise Server (BES) to the Faculty and Staff mail server, Exchange. The BES allows for over-the-air synchronization and email delivery and management. Only phones purchased through the Business Services Office are supported by IT through BES.
* Request This Service:
Contact the Business Services office for purchasing and licensing information.
Network and System Monitoring
ITS monitors systems in order to proactively identify issues and ensure quality service. Monitoring tools available include Solarwinds’ Orion, Ciscoworks LMS, Solarwinds’ ipMonitor, Netcordia’s NetMRI, Airwave Management Platform, Oracle Grid Control and others.
* Request This Service:
To discuss using ITS monitoring services for your service, please submit your request online, contact the ITS Help Desk via e-mail to Helpdesk@lmu.edu , or call the Help Desk at 310-338-7777.
Network Infrastructure
All ITS services are delivered via our network infrastructure. This infrastructure consists of the fiber optic and copper cables between buildings, within buildings, network equipment, and various tools for configuring and managing network resources.
* Request This Service:
For help with connecting to the LMU network, please submit your request online, contact the ITS Help Desk via e-mail to Helpdesk@lmu.edu , or call the Help Desk at 310-338-7777.
* Costs:
Network Connection Installation & Activation: If there is no existing network port, then a new cable must be installed, which typically costs the requestor around $300 per location. In addition, if numerous additional locations are being added, an additional network switch may need to be purchased, and can cost the requestor around $10,000.
Faculty: To request a new network connection to be added to your work area, please submit your request online, contact the ITS Help Desk via e-mail to Helpdesk@lmu.edu , or call the Help Desk at 310-338-7777.
Staff: To request a new network connection to be added to your work area, please submit your request online, contact the ITS Help Desk via e-mail to Helpdesk@lmu.edu , or call the Help Desk at 310-338-7777.
Students: All student resident computers must be registered before they can access network resources. To request this service, please follow the instructions at http://netreg.lmu.edu , contact the ITS Help Desk via e-mail to Helpdesk@lmu.edu , or call the Help Desk at 310-338-7777
Network Security & Appropriate Use
ITS implements and manages systems that help keep our network secure and reliable. These systems include firewalls, intrusion detection, and network access control.
LMU has an Appropriate Use Policy (AUP) which governs the use of all technology resources at LMU. Violations of this policy may be reported to secureit@lmu.edu . Reported violations will be investigated and addressed in accordance with applicable University policies and procedures.
To report a problem or ask a question about network security, please submit your request online, contact the Help Desk via e-mail at Helpdesk@lmu.edu , or call the Help Desk at 310-338-7777.
To report a violation of the LMU Appropriate Use Policy, send a message to secureit@lmu.edu .
Office Moves
When faculty and staff change office locations, ITS needs to be notified in order to update computer inventory information. ITS does not provide moving services. Moving services are handled by professional movers and may be arranged through Facilities. ITS will assist with disconnecting and reconnecting computer equipment. If you or your team is moving from one office to another, please make sure that either you or the Facilities Project Manager (for large scale moves) lets ITS know so that we can ensure a smooth transition for you.
Please update your new information through the identity management system as your office location. If you have a new phone number, please contact help desk to get the number listed in the campus directory.
* Request This Service:
To notify ITS about an upcoming move, please submit your request online, contact the Help Desk via e-mail at Helpdesk@lmu.edu , or call the Help Desk at 310-338-7777. Requests for assistance with reconnections should be submitted at least two weeks before the intended move date.
Personal Computer Purchasing Program
ITS has arranged for discounted pricing on HP, Dell, and Apple computers for members of the LMU community.
* Request This Service:
Click here for LMU's HP computer purchasing site.
Click here for LMU's HP computer purchasing site.
Click here for LMU’s Apple Store. You will need to authenticate with your MYLMU credentials to associate yourself with LMU.
Printing
ITS installs and supports network printers in both offices and computer labs. Lab printing requires use of a pay-to-print system called Uniprint. The purpose of this system is to minimize waste and contribute to the cost of printing consumables - paper and toner.
Some Administrative Systems require additional printing configurations other than the installation of network printers. You may refer to the Administrative Systems section of our service catalog if you intend to use a new printer with any of our existing administrative systems.
Note: ITS does not maintain Ricoh multi-function copier/printer/fax machines, except for print queues and print-to-email functions. Please contact on-campus Ricoh support for help with these devices.
* Request This Service:
To consult on printer needs, request installation, or request support, please submit your request online, contact the IT Help Desk via e-mail to Helpdesk@lmu.edu , or call the Help Desk at 310-338-7777.
* Cost:
Printing in labs: 10 cents per page.
New Printer Purchases: Hewlett-Packard is our standard printer vendor. Please work with ITS Purchasing Services to coordinate your purchase and obtain the best price.
Printer Repair: Printer repairs which cannot be handled internally are outsourced by ITS to a service provider. Repair costs vary with the severity of the issue and the age of the printer.
Project Management
ITS provides project management services for IT projects. The project management methodology, which outlines the process that the project manager can be expected to follow, can be found at Project Management Resources
* This service automatically accompanies the implementation, from procurement to acceptance, for major ITS projects.
Prospect Relationship Management
LMU uses Prospect Relationship Management to track contacts between admission advisors and prospective students, provide personalized web and e-mail content to prospective students and other populations, and provide reporting on this data for purposes of improving the quality of the recruitment process. The primary system used is called Recruitment Plus by CollegeBoard.
* Request This Service:
If you have a need for this functionality, contact the Office of Undergraduate Admissions at 310-338-5842.
Purchasing
What ITS Purchasing Buys:
All computers, printers, servers, monitors, and AV equipment associated with these are purchased through the Information Technology purchasing process. RMP purchases are handled automatically. Additions to RMP, grant-funded equipment, and other general use computers and equipment are handled by submitting a purchase requisition to ITS with the appropriate budget number against which the purchase is to be funded.
System Acquisitions: Computer systems, those that include hardware, software, and require programming or integration support, must be submitted to the project portfolio system for financial approval and workload prioritization. Purchase costs, if any, are either paid by local funds or by university funds that are approved during the annual budget process.
Software Acquisition: Software to be used for academic purposes, including installation on classroom or lab computers, is purchased through the Director of Academic Technology. A budget amount is allocated annually to cover new purchases and recurring licenses for this software. Software for administrative purposes is purchased through the Director of Infrastructure Technology in ITS, after it has been verified to be compatible with university systems. Such acquisitions can be purchased with local funds, but the cost for the initial purchase must be augmented with the funds to pay the ongoing annual license fees.
Selection:
The selection of computer hardware, software, and services is made by the end-user and ITS working together. Any requests for such tools should be directed to the Director of Infrastructure Technology in ITS, who will assign the appropriate staff member to assist in the selection. Any product must meet the end users needs, and also conform to the LMU ITS standards for security, functionality and compatibility. In the event there is a need for a product that does not meet these standards, it can only be connected to a sandbox network, or have no network connection whatsoever.
Service and support:
All equipment acquired through any of the above processes is eligible for service by ITS staff for the declared useful life of the item. After this time, if the item is not taken out of service or replaced in kind, it will no longer be serviced by ITS. All ITS service on campus is performed, or arranged by, LMU ITS.
Rule of thumb – If it goes IN a computer (including software), if it ATTACHES to a computer through a USB slot (Printers, Scanners, External Hard Drives, etc), ITS buys it. Exceptions would include digital cameras, or other devices that are not used exclusively for computers. Those items can be purchased by the department with the proper internal approvals.
Purchasing Process:
Send email to Purchase@lmu.edu , with either a quote already attached, or a detailed description including what the item is; model number or part number if known; or a web page link.
Vendors will be contacted to determine the best price and delivery times.
Final price is emailed to the department. An approved requisition, including the budget number should be sent to Greg Hadzinski, ITS, Daum Hall, MS8370
If the item is a computer being added to RMP, 2 Budget Change Requests (BCR’s) will be needed. One is a temporary one-time BCR for the actual cost of the computer
When ITS gets the price quotes for all the requested items, we will pass that information back to the department so the paperwork can be prepared.
The permanent BCR for $500 annually, is to cover the replacement cost and ITS servicing.
The requisition is approved by our technical team and budget manager, if necessary.
Item is ordered through Purchase Order or Pcard.
When it arrives, the Helpdesk will create an Incident, and contact the department to arrange a time for installation/delivery.
Registration & Grades Self-Service (PROWL)
LMU students can update personal information, register for classes, view grades, and more online via Manegate. Once logged in, select “PROWL” from the “Systems Login” pull down menu from Systems login
* Request This Service:
To access this service, log onto the LMU Portal, MYLMU.
Remote Access
Remote Access service allows faculty, staff and students to access the LMU network from off-campus, allowing connections to both LMU’s Internet service and local network resources, such as the administrative system suite, printers and file shares. LMU has a number of Remote Access services to meet varying needs. This includes LIONSHARE, Outlook Web Access (email) and VPN connectivity.
* Request This Service:
For information on using these services contact the IT Help Desk via e-mail at Helpdesk@lmu.edu , or call the Help Desk at 310-338-7777.
To learn more about VPN connectivity, go to the IT Services channel on the Manegate portal.
Reporting
ITS reporting services are provided for the data owners of various enterprise systems. ITS acting as data stewards, will NOT provide any reports without the approval from data owners. Reporting from LMU's administrative systems currently requires specific technical expertise and training. Reporting duties are shared among ITS Programming staff and reporting experts in specific functional areas, including Academic & Enrollment Services, Advancement, Business and Finance, and Institutional Research.
Reports can be made easily accessible using Evisions Argos, Oracle Discoverer, or Metaviewer, all of which display reports on the screen and allow saving into a variety of formats. All financial system reports are available in Metaviewer and require special security setup.
ITS currently recommends Evisions Argos for any other database reporting needs.
* Request This Service:
To request a report on administrative system data, contact the office appropriate to the data you need:
Student data: Registrar’s Office at 310-338-2740
Employee data: Human Resources at 310-338-2723
Financial data: Business & Finance at 310-338-2714
Advancement data: University Relations at 310-338-7751
Combination data: Institutional Research at 310-338-2736
You will need to demonstrate a business need for the data and have appropriate authorization to view it.
* Training: Visit the HR training page or contact IT Help Desk for tool specific training needs.
Replacement Management Project (RMP)
*See Desktop & Laptop Hardware
Security Awareness
The SecureIT @ LMU campaign is an effort to educate the LMU community about computing security issues and best practices.
Telephone/Fax/Modem
ITS provides telephone, fax, and modem services on the Westchester campus. Faculty and staff phone features include last number redial, speaker phone, conferencing, call transfer, and more.
In residence halls, ITS provides basic analog telephone lines and voice mail for students. Students need to use their own analog phone handsets.
* Request This Service:
For help with phone service, including obtaining a Personal Billing Number (PBN) for calling local and long distance, please submit your request online, contact the ITS Help Desk via e-mail to Helpdesk@lmu.edu , or call the Help Desk at 310-338-7777.
For changes, additions, or deletions in telephone services, or to order or move a fax or modem line, please make a request with the ITS Help Desk. All add and change requests must be cleared by your designated departmental liaison and approved by the respective departmental budget approver. Please provide at least at least 2 to 5 weeks notice depending on the scope of work or project you are requesting.
* Costs:
Long Distance: Students are required to enter a 7-digit Personal Billing Number (PBN) in order to call to a non-university number. Faculty and staff are not billed for long distance use; however, long distance utilization is reviewed and should be related to University business. (Please contact Campus Business Services for PBN-related services)
Phone Line Activation (existing cable and jack in place, University offices only): $0 per phone number (only billed for usage), $600 per phone unit (Cisco IP Phone)
Phone Line Installation & Activation: cost of cable pull dependent upon location
Costs for 1-800 numbers and other special circuits are billed back to the department directly based on the phone company's cost schedule.
Training Classes: Individual, Group, Online
ITS Training offers a number of face-to-face, individualized, and online technical training workshops for staff. Click here to view schedule.
All technical training for faculty is handled by the Instructional Technology Analysts. Professors who need software training should contact the ITA for their college. See http://ats.lmu.edu for contact information.
There is no standardized training offered for students, however students can get limited software help at the St. Roberts computer lounge.
Troubleshooting (Help Desk)
ITS strives to rapidly restore service and/or resolve issues, in accordance with the ITS Priority Matrix. Troubleshooting starts at the Help Desk and then escalates, if necessary, to other groups within ITS. With your permission, ITS may use a Remote Desktop Assistance tool to take control of your computer over the network and work on your computer without sending a technician to your location.
* Request This Service:
To request help, please submit your request online, contact the Help Desk via e-mail at Helpdesk@lmu.edu or call 310-338-7777.
The Student Help Desk is located in the basement of St. Robert’s, within the Student Computing Lounge. For student-owned computers, the Help Desk offers basic hardware and software troubleshooting, data backup, virus and spyware scanning, wireless setup assistance, and Manegate account issues. Support hours are Mon-Thur 9am-8pm, Fri and Sat 9am-5pm.
* Request This Service:
To request help, please submit your request online, contact the Help Desk via e-mail at Helpdesk@lmu.edu or call 310-338-7777.
Video Conferencing
Video conferencing uses telecommunications of audio and video to bring people at different sites together for a meeting. This can be as simple as a conversation between two people in private offices (point-to-point) or involve several sites (multi-point) with more than one person in large rooms at different sites. Besides the audio and visual transmission of people, video conferencing can be used to share documents, computer-displayed information, and whiteboards.
A few examples of how video conferencing is used in Academic environments include: holding “live” meetings with researchers or personnel at various institutions, inviting guest lecturers who cannot come to campus to speak to a group of students, bringing together students from many institutions so that they can share their work, interviewing potential candidates, and offering access to keynote lectures and speeches to people off-campus. Video-conference events can be recorded, archived, and/or streamed over the Internet.
LMU has two mobile video conferencing carts that can be used in any location on campus that has an Ethernet jack. There are also some conference rooms on campus that have mounted video conferencing cameras and monitors. Currently there are no costs associated with this service.
* Request This Service: To schedule a video conference, please contact the ITS helpdesk or your ITA a minimum of 1 week prior to the event (continental US) or 2 weeks prior to event (international connections).
Video Streaming
Video Streaming is available through ITS for QuickTime movies. Policies and procedures for uploading content on the streaming server are being updated at this time because of newly implemented technologies.
* For more information or to request this service, please contact Academic Technology Services or Instructional Technology Support ( http://ats.lmu.edu )
Web Development
University web development services are provided by the Web New Media and Design office in University Relations. These services include web site development and migration to the University content management system; web form and survey development; multimedia development such as online PowerPoint, animated banners and podcast briefs; and web analytics reporting.
ITS works with the Web, New Media and Design office on an as-needed basis.
* Request This Service:
To request web development services, contact the Web New Media and Design office: John Kiralla 310-338-2366
Website Hosting
ITS provides website hosting services for all students, faculty via MyWeb.
In addition, Lionshare is also a great tool for setting up a personal website. Your default folder for Lionshare is: https://lionshare.lmu.edu/Users/YOUR-LMU-ID . All faculty and staff have a Lionshare account by default. To manage your Lionshare account, go to https://lionshare.lmu.edu .
The "www" folder, created for all users by default, is a home web site directory, and any files placed in it will be publicly accessible on the web.
* Request This Service:
For help with using MyWeb to create a personal web site, contact the ITS Help Desk via e-mail to Helpdesk@lmu.edu , or call the Help Desk at 310-338-7777.
* Training:
For training on Lionshare, visit the HR Training site.
Wireless Access
Wireless connectivity is available throughout LMU campus and requires you to authenticate via your LMU Manegate username and password. In order to provide compatibility with multiple systems, IT supports a few different authentication methods as indicated by the different wireless network (SSID) names. The recommended method is WPA via the LMU_WPA_Student or LMU_WPA_Fac/Staff networks. Any “Wi-Fi Compliant” system should be able to connect.
* Request This Service:
Wireless access is granted automatically with student, faculty and staff accounts. To learn how to configure your system for the wireless network, visit: http://www.lmu.edu/PageFactory.aspx?PageID=41003
For help with wireless connectivity, please submit your request online, contact the ITS Help Desk via e-mail to Helpdesk@lmu.edu , call the Help Desk at 310-338-7777, or bring your laptop the Student Help Desk (see Troubleshooting).
To report a wireless problem in your department/work area, contact the ITS Help Desk via e-mail to Helpdesk@lmu.edu .
Back to the Top