Adobe Creative Cloud
ITS is very pleased to announce the new Adobe Creative Cloud campus licensing plan. This plan is free to all active LMU and LLS faculty and staff.
The New Plans
Per Device License plan is for classroom/lab computers. Since these computers are not associated with a user, a serial number will be issued. ITS has switched these computers to the new plan already. If your department-managed labs have not, please email ITS Help Desk.
Per Named-user License plan is for LMU-issued computer assigned to a faculty or staff. These users can also install Adobe CC to home computers. Keep in mind that you can only have Adobe CC activated concurrently on two computers. No longer paying the $9.75 annual subscription fee.
To request Adobe CC for your work or home computers, send an email to ITS Help Desk at firstname.lastname@example.org. User's LMU/LLS email address will be added to the list of users. Adobe will generate an email with link to sign into or setup in Adobe ID. User can select any apps they want to install.
The Old Plans
For LMU-issued computers to any faculty or staff, the installation requests were on a by-request basis. However, only staff who needs Adobe apps will be granted installation. Once such request is reviewed and approved, ITS Help Desk would perform manual installation, which may take up to two hours. The installation include all apps, whether you need them or not.
For home computer, there was an At-Home licensing plan where faculty and staff need to click on a unique Adobe Education link, verify eligibility, and pay the annual fee of $9.75, which needs to be renewed annually by the expiration date. User can select only the apps they want to install.
Frequently Asked Questions
We have compiled a list of frequently asked questions below. Please check back frequently. If you do not see your questions, please email ITS Help Desk.
Why am I getting a message that my Adobe Creative Cloud expires on Nov. 30?
This is because the copy of your Adobe Creative Cloud on your LMU-issued computer was installed under the old licensing plan, which are no longer supported.
Please contact ITS Help Desk to start the new licensing plan switch-over.
Do I have to use my LMU/LLS email to sign up?
Yes, your LMU/LLS email address will be used to associate the new licensing.
NOTE: ITS is aware that many users have signed up to Adobe ID with their personal email addresses. You still can enjoy the free subscription. If you have contacted ITS Help Desk and have an email from Adobe, just click on the link and login to Adobe ID with your personal email address.
I already have an Adobe ID with my personal email address. How does this work with the new licensing plan?
The activation transition should be seamless. When you receive the Adobe email in your LMU/LLS mailbox, click on the link to setup or login to Adobe. Login with your personal email address.
NOTE: ITS will be conducting further testing and provide update shortly.
I have already paid for At-Home license. Do I need to switch over to the new plan?
No, you do not need to do anything until your license expires.
To check your expiration date, follow these steps:
- Open any Adobe CC app, click "Help" and select "Manage My Account".
- You will be prompted to login to Adobe ID.
- Under "Plans & Products", click Manage Plan.
- Under Plan Details, you will see the expiration date of your current subscription
NOTE: You do not need to wait till the expiration date to switch over. Keep in mind, you will not be reimbursed for any unused portion.
For At-Home license, do I need to uninstall apps on my computer first?
Your At-Home license is separate from the licensing plan for LMU-issued computer. So, you will not get a message that your license will expire on Nov. 30; unless your At-Home license coincidently expires on Nov. 30 as well.
In general, you do not need to uninstall any apps. If there are new updates, you will have the option to "Update".
Open the Adobe Creative Cloud Desktop apps to see which apps need to be updated.
I noticed Adobe Creative Cloud offers 20 GB storage. Does ITS recommend this?
Yes and No.
For your personal projects, you definitely can take advantage of this free space.
For LMU related projects, Box is still the recommended cloud storage solution.
NOTE: ITS is not responsible for files you store in Adobe Cloud.
I use Google Chrome to login to Adobe ID; but I do not see the side panel. What do I do?
If the side panel to download the software did not come up, right click on the Get Started link in the email, copy, and then paste in Firefox.
What apps are included in the new Adobe Creative Cloud?
For a general list, visit the official Adobe Creative Cloud Apps site.
For a more specific list, if you have LMU's Adobe Creative Cloud apps installed, open Creative Cloud Desktop app, click Home tab.