ITS Communications

ITS Technology Updates

Jan. 25, 2018 Express Edition

new user interface for a mobile-friendly and streamlined user experience

As part of Information Technology Services’ commitment to improving the user experience, the LMU Authentication webpage (or Login Screen) will be updated on Friday, Jan. 26. A screen shot of the login screen is provided on the right.

This effort is being done to conform with LMU web design standards and provides a more streamlined and mobile friendly approach. The new Authentication page is also in preparation for the release of the re-designed MyLMU portal. While the change may seem minor, ITS is cognizant of the heightened awareness surrounding phishing attempts and wants to assure the campus that the changes tomorrow are legitimate.

Please contact the ITS Help Desk at helpdesk@lmu.edu or 310.338.7777 with any questions.

 

Jan. 9, 2018 Edition

DUO AUTHENTICATION REQUIRED

As of Jan. 5, 2018, Duo Authentication is required for all users of HR Self Service and any user who accesses email via mail.lmu.edu from off-campus. A Duo Authentication Enrollment email from Duo Security arrived in your Inbox on Jan. 4, 2018. This email is legitimate and not phishing. If you do not have access to LMU email, you can enroll in Duo by logging into MyLMU > System Logins > Employee Self Service. You will see the "Start setup" screen. Check your campus mailbox for the Duo Authentication card with enrollment instructions or download them here.

For your convenience, ITS is offering two drop-in sessions for Duo enrollment. Bring your phone or tablet with you.

  • Thursday, Jan. 11, 9 - 11 a.m. and Friday, Jan 12, 9 - 11 a.m. at ITS Training Room, University Hall 2342 (above the Bookstore)

Additional drop-in sessions will be available each month. If you wish to arrange for a Duo Enrollment session for your department, email ITS Help Desk at helpdesk@lmu.edu.

Visit its.lmu.edu/duo for Duo FAQs, videos, and instructions.

REMINDERS FOR A SUCCESSFUL SEMESTER

  • Technology in Teaching:
    • Brightspace Courses - Please make sure your Spring 2018 Courses are "Active" so your students can access them.
    • Merging Brightspace Courses - Send an email to helpdesk@lmu.edu with the course names and IDs as soon as possible.
    • Reach out to your Instructional Technologist to learn about Brightspace, VoiceThread, Echo360, Box, and other tools to integrate into your teaching.
  • Technology Workshops: Visit its.lmu.edu/workshopsevents for upcoming workshops and check out new ITS Training Room in University Hall.
  • Stay Current: Update your software and keep your computer up-to-date - see below for additional information.
  • Information Security: Be vigilant. Visit its.lmu.edu/secureit for important information about passwords and more.

TECHNOLOGY INITIATIVES

  • Immersive Technology (AR, VR, 360 Video) and GIS: These new technologies are having a great impact on teaching at LMU. Be looking out for events and workshops regarding these. Please email thefic@lmu.edu and to be added to the interested lists.
  • Closed Captioning: In collaboration with the Disability Student Services office, ITS is offering closed captioning and transcription services for educational purposes. Read more here.
  • Zoom Web Conferencing System: We are continuing our pilot using Zoom (in addition to WebEx). Please email the helpdesk@lmu.edu if you would like a Zoom account.
  • New MyLMU: A brand new MyLMU is coming in February 2018 to simplify logging into your favorite systems and keep you up-to-date on LMU.
  • Email Upgrades: For LMU faculty and staff, these upgrades are coming in Summer 2018. Stay tuned for more details!

AVAILABLE AT-HOME SOFTWARE

  • Adobe Creative Cloud (CC) is now available for all active faculty and staff for work and home computers. No more paying the $9.75 annual subscription. Download only the apps you want. Updates are easy. To learn more, visit its.lmu.edu/adobe.
  • Microsoft Office is available for active faculty and staff for home computers and mobile devices as well.
  • Other software including Autodesk, SPSS, STATA, and more can be found at Computing & Software Page and under the "At-Home Software for Faculty & Staff" link.

COMPUTER HEALTH

Keeping your computer's operating system up-to-date is vital for a healthy computer. Software companies are constantly fixing software bugs, updating drivers for new devices, and making improvements to the software that you use every day. An up-to-date operating system will improve the reliability, security, and speed of your computer greatly.

  • For LMU-issued Windows computers, the current operating system is Windows 7. However, starting March 2018, Windows 10 will be installed on new RMP (Resource Management Plan) computers. To find out which Windows OS is installed on your computer, click here.
  • For LMU-issued Apple computers, the current operating system is Sierra. To find out which Mac OS version is installed on your computer, click here.

UPGRADE TO WINDOWS 10

Starting March 2018, RMP (Resource Management Plan) computers will have Windows 10 installed. If you have an older operating system, contact the ITS Help Desk to request an upgrade to a Windows 10.

If you want to take a sneak peek of the new and improved Windows 10 features, ITS will be offering hands-on sessions. Or visit the Microsoft Windows 10 site here.

NOTE: Windows 10 installed on LMU-issued computer has more streamlined menus and preferences, similar to a Windows 7 interface.

ITS HELP DESK IS HERE TO HELP

ITS Help Desk: To request support for any of the above, call 310.338.7777, Option 2 or email helpdesk@lmu.edu.

Classroom Support: For all issues regarding AV in learning spaces and event spaces. Available at 310.338.777, Option 1.

TechOn2: Open to all faculty, staff, and students as a walk-up help desk on the second floor of the Library. Come bring your personal computer for a virus check, resolve LMU account issues, get wired/wireless assistance, hardware/software troubleshooting and more.