Office 365 FAQ

This page provides many useful information on how to set up your mobile devices, your Desktop app, and new features in Outlook 2016. We are adding items daily. Check back regularly.

  • What is the difference between Office 2016 and Office 365?

    Office 365 is an online subscription that ensures you always have the most up-to-date version for the applications you already know - Word, Excel, Outlook, PowerPoint, and more that you can install on your computer (also known as the Desktop app) or access online (also known as Office Online). You can access your Office 365 account across multiple computers and devices, and all your information will be saved automatically on a cloud server. 

    Office 2016 is part of the Office 365 family of apps. Outlook, Word, Excel, PowerPoint and other productivity apps are included in Office 2016. As an active LMU faculty, staff, and students, you can install Office 2016 on up to 5 devices. For many faculty and staff, this replaces the At-Home Licensing. Office 2016 is available for installation on desktop or laptops (referred to as Desktop app) or can be accessed online (referred to as Office Online).

    Office Mobile Apps are also part of the Office 365 subscription. You can view, edit, and create documents with the familiar Office interface optimized for mobile phones and tablets. Learn more here.


  • How do I upgrade to Office 2016? Which version of Outlook is installed on my computer?

    Refer to this link to find out which version of Outlook is installed on your Windows or Mac computers, on your mobile devices, and more. 

    For LMU-issued Windows computer, you need to upgrade to Office 2016. Follow these instructions.

    IMPORTANT: Before you perform the upgrade, log out of Outlook and close all Office applications. This process should take less than 30 minutes.

    Two options:

    Option 1: Do-It-Yourself 24/7

    1. Click the Start button
    2. Type "Software Center" in the search bar 
    3. Select "Software Center" from the list
    4. "LMU Software Center" screen appears, click "Applications"
    5. Click "Microsoft Office 2016" icon
    6. Follow on-screen prompts.
    7. If you are prompted to install Visual Basic as part of the Office upgrade, please click Yes.

    Option 2: Contact the ITS Help Desk during business hours (8 a.m. - 6 p.m., M-F) at or 310.338.7777. They can perform the upgrade remotely for you.

  • After my email account is migrated, do I need to make any changes to Outlook Desktop app?

    For Windows Users:

    If your computer is turned off during migration, you don't need to do anything. Just login to your computer like you normally do. Outlook will automatically detect your username.

    If you left your computer on during migration, you might see the following prompt: "Your administrator has made some changes"

    If you see this, you need to change your username to: On the LMU Authentication page, enter your regular LMU username and password > click Login

    For Mac Users:

    If your account is not connecting after migration (you are not able to send/receive email) you may have to remove your Outlook account and re-add.

    Click on the Outlook menu drop-down in the upper left (next to your Apple icon), then Preferences, and then Accounts.

    Highlight your LMU account on the left and then click on the minus ‘”-“ button at the bottom, then click Delete.

    Once the account has deleted, click the plus “+” button at the bottom, then New Account.

    Enter your email address then Continue.

    Enter your LMU credentials in the next window.

    Your Account settings should look similar to the screenshot.





  • I cannot edit LMU Mail account on my LMU-issued phones? What do I do?

    ITS is working with Campus Business Services to remove AirWatch app on all LMU-issued iPhones, iPads, and Samsung phones. AirWatch was installed for inventory management but it prevents users to make any device changes. If you have an LMU-issued device, you will be receiving an email with setup instructions shortly.

  • What do I need to change on the iOS Mail app for iPhone, iPad, iTouch?

    Before doing any of this, bear in mind you don't have to receive LMU email on your phone. If you don't already have this set up, or don't want to continue receiving LMU email on your phone, disregard this information. 

    Edit existing LMU Mail Account settings first. 

    1. Settings > Accounts and Passwords > Choose Your LMU Email Accoun
    2. Server: – (note: this SHOULD automatically change to on May 21)
    3. Blank out the LMU Domain (lmumain)
    4. Username: Add (the is critical to connect to our Microsoft license.)
    5. Password: Your LMU Password
    6. Click on Done – look for checkmarks!

    If adding "@lmu" to your username doesn't work, you may need to change it to 

    Delete LMU Mail Account and re-add. 

    1. General Settings > Accounts and Passwords >Add Account 
    2. Choose “Exchange”
    3. Email address: your preference email alias
    4. Server: – (Note: this SHOULD automatically change to on May 21)
    5. Domain: Leave Blank
    6. Username: (the is critical to connect to our Microsoft license.) NOTE: If there is an official shortened version of your name, i.e. your legal name is Samantha but you go by Sam, you may need to try both.
    7. Password: Your LMU Password
    8. Click on Done – look for checkmarks! 

    Important Note about Username:

    For initial mobile device setup, remember to add at the end of your username. If does not work, try using your LMU (i.e. rather than 

    For detailed instructions, click here


    If you've successfully changed your account settings or re-added your account before migration, you should see something like this:


  • Which app should I use on Android to access my email?

    This is completely up to you. Android has a native (built-in) mail app. You can also download the Outlook app. As of the May 10, 2018 update, the Outlook app for Android requires 51M of space, so be sure you have that much room free on your phone before downloading.

    If you really want to confuse yourself, you can download the Gmail app and use that to access Outlook. 

    Keep in mind that if you don't currently get LMU email on your phone, you don't need to do any of this. Carry on as you are. You don't have to set it up. 

  • What do I need to change on the Android Email App?

    Before doing any of this, bear in mind you don't have to receive LMU email on your phone. If you don't already have this set up, or don't want to continue receiving LMU email on your phone, disregard this information. 

    For an Android phone, it's easier to delete your LMU Mail account and re-add it.

    NOTE: Android's built-in mail app may look different on different devices, and these directions may not exactly match the options you see.

    1. Delete existing LMU Mail account
    2. Open Email app > tap Add Account > Settings > Add Account
    3. Select Microsoft Exchange ActiveSync
    4. Enter your If this fails, try 
    5. Enter your password
    6. Tap Sign In
    7. Tap Yes or Ok to confirm settings.

    For detailed instructions, click here.

    Alternately, you can install Outlook for Android app. Click here for detailed instructions.

  • How do I set up POP and IMAP email settings for Outlook?

    We highly discourage the use of POP and IMAP emails due to the lack of security measures. Please consider switching to a more secure email service.

    Refer to this link for detailed information.

  • How do I learn more about Outlook?

    To learn at your own pace, check out these online resources:

    For in-person "Outlook Preview" demo session, sign up here. This demo session is designed to give you a sneak preview on what your Outlook 2016 and Outlook Online look like.

  • Office 365 Training Center

    Microsoft offers a plethora of resources and tutorials on its Office 365 Training Center page

  • Does MathType work with 365?

    Microsoft 365 includes Microsoft Office 2016 on your Mac. MathType 7 desktop integrates with this software. Coming soon - A direct MathType Add-in for Office. See this site for more details. 

  • What are the differences between Zoom and Skype for Business?


    Zoom is a cloud-based technology offering a full spectrum of conferencing tools to help increase productivity. It features breakout sessions that enable you to split session participants into groups for training webinars or online classes, and gives meeting organizers full control of meetings, allowing them to mute microphones and control presentation access. Attendees can virtually raise their hands, allowing the session leader/instructor greater control over the collaborative classroom setting by ensuring thoughts and opinions are shared in turn. Zoom also includes a chat utility that can be used to communicate directly with the session leader/instructor or with other attendees. Visit the Zoom page for more information.

    Skype for Business

    Skype for Business has many of the same features as Zoom, though different strengths. While Zoom is ideal for group situations such as conferences and online classes, Skype for Business excels as a direct chat tool. The platform allows users to connect easily and quickly using instant messaging, screen and document sharing, and informal audio/video calls. Sending a quick message or file through Skype for Business is easy with an intuitive chat interface, familiar to those who have used Office Communicator, Lync, or Skype, and can easily integrate video and audio from the chat window. Visit the Skype for Business page for more information.



    Zoom vs. Skype for Business


    Purpose and Recommendation


    Skype for Business

    Online Meetings and Conferences: Zoom

    • Allows for 100 2-way participants
    • Allows the creation of URLs for individual meetings
    • Allows for breakout sessions
    • Includes phone conference bridge
    • Allows for 250 2-way participants
    • Creates URLs for individual meetings but they are hard to find
    • Does not allow for breakout sessions
    • Does not include phone conference bridge

    Chat: Skype for Business

    • Difficult to locate contacts for quick chat
    • Allows for direct file transfer during chat
    • Allows screen sharing
    • Allows for video and audio calls
    • Easy to find contacts for direct chat
    • Has drag-and-drop file sharing
    • Allows screen sharing
    • Allows for video and audio calls
    • Allows for group chats

    Online Classroom/Collaboration and Training: Zoom

    • Allows participants to virtually raise hands
    • Allows for breakout sessions
    • Allows screen and file sharing among participants, as controlled by the instructor
    • Allows for direct chat between participants via built-in tool
    • Does not allow participants to virtually raise hands
    • Does not allow for breakout sessions
    • Allows for screen and file sharing among participants, including remote control screen sharing
    • Allows for direct chant between participants
  • Which version of Office for Mac do I have, 2011 or 2016?

    Office for Mac 2016 and Office for Mac 2011 look very different from one another. You should be able to easily tell the differences between the two by simply looking at them. If you have Office 2016, for instance, your Outlook icon is blue. In Office 2011, the Outlook icon is yellow. 

    Here are some screenshots of Office for Mac 2011: 

    Here are some screenshots of Office for Mac 2016:

  • Is Visio included in Microsoft 365?


    No. If your department purchased a copy for your computer, you need a new version, which must be re-purchased. ITS then must uninstall the old version and install the new one. For assistance with this process, contact the ITS Help Desk at (310) 338-7777 or


  • How do I move my local archive into the Microsoft cloud?

    Moving your your local archive to the cloud is a relatively simple process with a number of steps. Here are some links that will help you:

    1. Archive items on a PC
    2. Archive items on a Mac

    If you want to start storing newly archived items in the 365 cloud, read this.