Duo How-To Tutorials

How-To on Duo Enrollment and Device Settings

In the coming days, you will receive a Duo Authentication card in your mailbox. You can take a sneak peak by clicking on the link below. This card contains essential information you should know before starting the Duo enrollment process.

The following frequently asked questions and answers provide additional information on Duo enrollment as well.

If you do not see your question, please email ITS Help Desk at helpdesk@lmu.edu

  • How to complete a successful Duo enrollment?

    You must enroll in Duo first before you can connect your account to Duo Mobile app or register any device.

    On a computer or a laptop, access one of the Duo-protected services.

    • From off-campus, use a computer or a laptop to access mail.lmu.edu or outlook.com/lmu.edu (they'll both get you to your email); or
    • From on-campus or off-campus, login to MyLMU > System Logins > HR Self Service

    During the enrollment process, if you select to use a smartphone or a tablet as an authentication device, you have the optional step of activating the use of Duo Mobile app, which allows you to generate passcodes from the Duo Mobile app or use one-tap authentication with Duo Push. In order to use Duo Push, you will need to install Duo Mobile app on the primary device and then add your Duo account to the app.

    Duo enrollment is a one-time process. After the enrollment, you can change device settings or manage your devices. 

    Tips for a Successful Enrollment

    • We recommend you set aside 5-10 minutes to finish the process in one sitting!
    • On a computer or a laptop (not smartphone or tablet), open the email from Duo Security with your unique link. If you no longer have this email, access one of the Duo-protected services listed above.
    • Determine which authentication device you want to use. Review "How to determine if my devices are supported by Duo" section below to make sure your device is supported.
    • Consider registering a second device as a back-up. 
    • Install Duo Mobile app on your device. It is recommended that you install the app before you begin.
    • Make sure you "Allow Camera" on your device for scanning QR code.

    Helpful User Guides

  • Which browsers are supported for Duo enrollment?

    You can use any of these supported browsers: Chrome, Firefox, Safari, Internet Explorer 8 or later, and Opera.

    IMPORTANT: To start the Duo enrollment process, you need to click the unique link in the Duo email on a computer or a laptop.

  • How do I know if my authentication devices are supported by Duo?
  • How do I know if my tablet is supported by Duo?

    This is a current list.

    • Tablet devices running Windows Phone as their operating system is supported.
    • iPad models
    • Android devices like Nexus 7, Nexus 10

    NOTE: Microsoft tablets that run a desktop operating system (such as the Surface Pro) are not a supported second factor of authentication.

  • How to change registered device or add a new device?

    Add a New Device: Add a new device, configure existing device, change device name, remove a device

    Manage Your Devices: Change default authentication option, reactivate Duo Mobile

     

  • How do I install Duo Mobile app?

    Download Duo Mobile app to your primary mobile device such as a smartphone or tablet. To review a list of all supported devices, click here.

    Download Duo Mobile for iOS Download Duo Mobile for Android
    1. Access one of the Duo-protected services.
      • From off-campus, use a computer or a laptop to access mail.lmu.edu, or
      • From on-campus or off-campus, login to MyLMU > System Logins > Employee Self Service
    2. Provide your username and password as you normally do.
    3. If you have previously registered your device, you can select "My Settings and Devices" option on the left.
    4. If you have not enrolled in Duo, you will be prompted with "Start setup" button. The following videos will guide you through this one-time process.

    DUO Enrollment from LMU ITS on Vimeo.

     

    iPad QRC from LMU ITS on Vimeo.

     

     

    updated on 10/11/2017
  • How do I use Duo Push Notification?

    Duo Push, recommended option, pushes a login request to your registered phone or tablet (if you have Duo Mobile installed and activated on your iOS, Android, or Windows Phone device). Just review the request and tap Approve to log in.

     

    Login via Push Notification from LMU ITS on Vimeo.