Microsoft 365 Student Migration FAQ

 

 

On the Computer

For Westchester students: mail.lmu.edu

For Loyola Law School Students: mail.lls.edu

 

 

 

 

 

 

 

 

 

For detailed instructions on mobile set up, visit these links:

On Mobile Devices

Download the Outlook app from the Google Play or Apple app store.

OR

For iPhone or iPad:

  1. Delete existing Gmail account.
  2. Add an Exchange account (NOT Outlook.com)
  3. Use full Lionmail/LLS address
  4. This should prompt the LMU/LLS Authentication Page. Re-enter your LMU/LLS username and password

If you need to manually setup the account:

  • Server = outlook.office365.com
  • Domain = leave blank
  • Username = full Lionmail/LLS address
  • Password = LMU/LLS password
  • Delete existing Gmail account.

For Android:

  1. Delete exiting Gmail account
  2. Add Exchange account
  3. Use username@lion.lmu.edu / firstname.lastname@lls.edu as your email address.
  4. Select Microsoft Exchange ActiveSync for service
  5. This should prompt the LMU Authentication Page. Re-enter your LMU/LLS username and password

 

Any Questions? Call Us, Email Us, Find Us 

ITS Help Desk - extended hours and more staff to answer questions after the migration

Drop-in Stations at Westchester Campus

  • Jan. 12 & 13 (2 - 6 p.m. move-in weekend): Housing check-in at Founders Pavilion or Leavey 6
  • Jan. 14 & 15 (8 a.m. - 6 p.m.): Lawton Plaza or University Hall coffee shop
  • Jan. 16, 17, and 18 (10 a.m. - 6 p.m.): TechOn2 on the 2nd floor of the library

Drop-in Station at Law School Campus

  • Jan. 14 & 15 (10 a.m. - 6 p.m.): Computer Resource Center on the 2nd floor of the library

Drop-in Station at Playa Vista Campus

  • Jan. 14 & 15 (10 a.m. - 6 p.m.): Front desk by the elevator 

 

 

Additional Information

  1. FAQ
  2. Migration videos

 

FAQ

Check back regularly for additional questions and answers. If you do not see your answers, please contact the Help Desk: Westchester: 310.338.7777 or helpdesk@lmu.eduLoyola Law School: 213.736.1097 or helpdesk@lls.edu

  1. Why are we moving to Outlook?
  2. Who made the decision to move?
  3. Will I have a different email address?
  4. Will my username and password change?
  5. I currently forward my LMU email to my personal email account; will the migration affect this?
  6. How do I set up forwarding if I want to keep using Gmail?
  7. Will the change affect how I login into LMU systems like MyLMU and PROWL?
  8. How do I access Outlook after the migration?
  9. Do I need to make any changes on my smartphone or tablet after the migration?
  10. Which apps in G Suite will be moved to Outlook?
  11. I use Gmail Labels to organize my emails. Does Outlook have a similar function? 

 

1. Why are we moving to Outlook?

There are three primary benefits to our move from Gmail to Outlook. They are:

  1. Collaboration: Once students are migrated to Outlook, everyone at both campuses (Westchester and Loyola Law School) will be using the same email platform. Having all students, faculty, and staff on the same platform will increase collaborative opportunities and ease communication. 
  2. Post-LMU Employment: Microsoft Office Suite, of which Outlook is the email component, is preferred by numerous workplaces in every field. Learning out to use Outlook and related apps in school will help you transition smoothly and quickly to the professional environment. 
  3. Free Microsoft Office: Once you transition from Gmail to Outlook, you'll be able to download the full Microsoft Office Suite, which includes programs such as Word, Excel, and Power Point, on as many as five computers. The suite typically costs $150 or more.  

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2. Who made the decision to move?

The University commissioned a task force to look at our email situation and, after an extensive 6-month review, the committee recommended unanimously moving to Microsoft 365 for the entire campus (faculty and staff were moved last May). This decision was not taken lightly, and was done after much consultation with Google and Microsoft, in addition to third-party consultants. At the end of the day, LMU is responsible for the security of our email and communications, and Microsoft’s products are more mature in this respect. Also, by moving everyone to Microsoft 365, students will have additional collaborative tools for working with their professors (for the past 10 years, students and professors have been on separate systems). While Google has great products for consumers, it does not have all of the functionally that LMU needs as complex institution.

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3. Will I have a different email address?

No, Your email address will stay the same. For Westchester students, that address is username@lion.lmu.edu. For Loyola Law School students, it is firstname.lastname@lls.edu.

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4. Will my username and or password change?

No. Your username and password will not change. 

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5. I currently forward my LMU email to my personal email account; will the migration affect this?

No. you'll keep receiving your email as you are now.

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6. How do I set up forwarding if I want to keep using Gmail?

For Microsoft's instructions on forwarding your Outlook account, click here. Alternately, you can use a redirect service like Thunderbird. In order to set that up, you may need some of the information on this page.

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7. Will the change affect how I log in in to LMU systems like MyLMU and PROWL?

No. You continue using my.lmu.edu to login to MyLMU to access other LMY systems, such as, PROWL.

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8. How do I access Outlook after the migration?

There will be four ways to access your email account.

  • Option 1: On the Mail app on your smartphone or tablet, delete Gmail and add Outlook.
  • Option 2: Download Outlook app.
  • Option 3: With Office 365, install Outlook Desktop on your computer
  • Option 4: Use Outlook Online. For Westchester students, go to mail.lmu.edu. For Loyola Law School students, go to mail.lls.edu.

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9. Do I need to make any changes on my smartphone or tablet after the migration?

Yes. In general, you need to delete your Gmail account and add the new Outlook account.

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10. Which apps in G Suite will be moved to Outlook?

Gmail, Calendar, Contacts will be moved to Outlook. You can continue to access other G Suite apps, such as Google Docs or Google Drive, by visiting Google and clicking on the small grid at the top right of the screen.

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11. I use Labels in Gmail to organize emails. Does Outlook have a similar function?

Yes. Gmail Labels will show up in Outlook as folders. If you have emails with multiple labels, Outlook will create multiple copies of the emails and place them in the appropriate folders.

NOTE: If there are any tags associated with an email, those tags will supersede any other labels that may be associated with it.

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On January 7, 2019, your LMU or LLS student email will move from Gmail to Outlook. ITS created a short series of brief videos, embedded below, to help you understand what this transition means and what it will entail.