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Information Technology Services > What We Do > Accounts & Passwords

Accounts & Passwords

In this section

Members of the LMU community have various accounts (username and password) for access to ITS resources. ITS centrally manages these accounts, integrating many of them to the Identity Management system. If you find that you need to change your password for any reason, review the instructions near the login area of MYLMU. Assistance is also available through the ITS Service Desk.

  • Choosing a strong password

    A good password...

    • is not guessable by any program in a reasonable time (less than one week).
    • is easily remembered (so there is no need to write it down).
    • is private (it is used and known by one person only).
    • is secret (it does not appear in clear text in any file or program or on a piece of paper pinned to the terminal).

    Why should I choose good passwords?

    The use of a bad password may allow someone to use your account and therefore to use, modify, corrupt or destroy any of your files or any files that you are allowed to modify. You are ultimately responsible for your accounts even if you intentionally or unintentionally compromise your account by providing your password to others.

    How do I set my password reset security questions?

    • Go to myid.lmu.edu
    • Enter your current LMU credentials.
    • You’ll be presented with 10 questions, but you only have to answer 3 of them.

    I need to reset my password because I have forgotten it, or it has expired.

    • Go to my.lmu.edu.
    • Click on Reset Your Password.
    • If you have not already set your password security questions, you will be asked to verify your identity with the last four digits of your SSN and DOB prior to setting your password.
    • If you have set your password security questions, you will be presented with 2 of the 3 questions that you previously set answers for.
    • If you have problems answering the questions, call the ITS Service Desk at 310-338-7777 during regular business hours.

  • eduroam (Education Roaming) is a secure access service for the international research and education community. Researchers and staff from participating institutions can obtain internet connectivity across campuses worldwide when visiting other participating institutions. eduroam is in use at over 200 university campuses in the United States and over 5500 campuses worldwide.

    How do I use eduroam?

    To join the eduroam network at a participating institution, use your LMU or LLS credentials in the login and password fields. At the end of your username, add "@lmu.edu" or "@lls.edu", depending on which campus you regularly work at or attend. This way, the authentication server at another eduroam campus knows to go to LMU to verify your login credentials.

    If you'd like to test the eduroam login process before you go to a participating institution, use the above steps to join the eduroam network on either the Westchester or Law School campuses. If you can connect at your campus, it will work at other eduroam institutions. 

    NOTE: eduroam is not available to students.

  • LMU-based e-mail is available to all students, faculty and staff. The LMU e-mail address is the official email address for University correspondence.

    Faculty & Staff

    LMU e-mail may be accessed with your MYLMU username and password, either on the web within MYLMU, via mail.lmu.edu, or using a desktop client. Faculty and Staff e-mail quotas are currently set at 2.5GB.

    For help with your e-mail account, please contact the ITS Service Desk at servicedesk@lmu.edu or 310-338-7777. To discuss the use of sending campus-wide emails, please contact your Senior Vice President or University Relations Communications group.

    Students

    All registered students at LMU are given an e-mail account, known on campus as Lionmail. This is used for all official University communication and is accessible anywhere via the Web.

    Access to student email is available through the LMU Portal, MYLMU. Alternatively, students can access their Lion mail account through their mobile device or computer email client. Instructions for setting up Lionmail mobile.

    Forwarding Student Email

    Students may choose an alternate e-mail address to which they may forward their Lion e-mail messages (e.g. Hotmail or Yahoo). Lion mail may be forwarded by logging into MYLMU System logins.

    Many other options are also available. Visit my.lmu.edu for more info.

  • MyLMU is the official web portal for LMU, providing access to multiple communication resources and web-based services, from announcements and e-mail to self-service tools and file sharing. Access to many services is provided via your single sign-on (SSO) using your LMU username and password. For help with MyLMU, contact the ITS Service Desk at helpdesk@lmu.edu or 310.338.7777, option 2.