Keep Learning Wherever You Are

Be Prepared and Be Ready

This site is intended to make sure you have the technological resources and support for a successful and engaging online learning experience.   

Your first point of contact - ITS Service Desk 

Zoom Security Measures

>> ITS Zoom Security Measures (click for more info) >>

>> Update Zoom Client to Zoom 5.0 by May 30 (click for more info) >>

The 2 most important things you can do to ensure your session is private are:

  • Do not share your Zoom links on public pages, especially if using your Personal ID for meetings. Please request your students not to share this information either. (Note: Sharing of a Zoom meeting without permission is prohibited and violates the Lion's Code.)
  • Set a password for added security. This can also be turned on when scheduling meetings. (Quick steps: Click the meeting, click Edit This Meeting, check the Require meeting password box, enter a password, and click Save.)

Stay Informed with LMU Communications

Regardless of the nature of the emergency, email will be an essential communication mechanism. Be sure that you have access to your LMU email account, ideally from your mobile phone or tablet and from a laptop or desktop computer.

  • University leadership and the Department of Public Safety will send regular communications in the event of a significant campus emergency or closure.
  • Your college Dean and/or department may provide additional details and guidelines regarding expectations for ongoing instruction and support resources.
  • Update your LMU Alert - Login to PROWL. For more information, go to Public Safety's LMU Alert page. 

Good to Know

Refer to the following recommendations to ensure a smooth and productive online learning experience.

  • Along with regularly checking email, students should continuously check Brightspace for updates. This is the main hub for teaching and learning online. Find more information on how to use Brightspace's features at https://its.lmu.edu/whatwedo/instructionaltechnology/brightspaceinformation/studentvideotutorials/

  • If you are not accustomed to using Brightspace or you wish to compile a folder that contains a great deal of content or large files such as videos, you may wish to use Box, LMU's cloud storage solution. Folders of materials can be shared with students by emailing a link. Similarly, students can be asked to upload/submit files to a shared Box folder where faculty and student collaborators and view/assess classwork.


    When to Use: Box is perfect for sharing and exchanging large files or if you wish to share or collect materials independent of Brightspace. While Brightspace is the recommended platform for sharing and collecting academic work, there may be circumstances where Box is better suited to your needs.

  • If appropriate, faculty may ask students to join a synchronous (at the same time) class session through Zoom. Please follow the instructions on LMU Zoom page to create an LMU Zoom account. This is not needed to be a participant on Zoom, however, you may need to be the host for peer-to-peer collaboration.

    If you are having any technical issues, please feel free to contact Zoom support directly at (888) 799-9666 ext 2.

    Please follow this web conferencing best practice guidelines.

  • Faculty may ask you to use other tools such as Flipgrid and VoiceThread. Please see the following support guides for these tools. These and other tools will likely be accessed through Brightspace.

  • Adobe Creative Cloud - Adobe has made Creative Cloud at-home licensing available to all LMU students on a temporary basis while the computer labs are closed. To request access to Adobe Creative Cloud, please email helpdesk@lmu.edu with your lion.lmu.edu account.

    Please note, if you have already paid for an Adobe Creative Cloud license, you are not eligible for this offer.

  • LMU students have access to many software and applications that can be download on their personal devices for academic work.

    Click here for a complete list and download instructions.

  • LMU is piloting with Respondus to support online examination needs. As part of this pilot, LMU has site licenses for LockDown Browser and Monitor, which are accessible through the Brightspace Quizzes feature.

    Click here for detailed information on Quickstart guides for faculty and students, system requirements, and additional features.

  • You can now access the virtual computer lab system from off-campus. This will allow you to continue to use some Windows-based software that they typically have access to in computer labs and the library.

    Click here for access instructions and software titles.

  • Many internet service providers are offering free service during COVID-19. 

    Where to Get Free WiFi for Students During COVID-19 - Campus Technology has provided a list of nationwide internet service providers to help students to keep up with their school work.

    Contact your local provider for additional information - If we know of any other offers, we will update the above list.

    • Comcast Internet Essentials offers free broadband to low-income households, boosts speeds amid coronavirus crisis.
    • Charter offers free access to Spectrum Broadband and Wi-Fi for 60 days for new K-12 and college student households and more
    • AT&T is waiving data overage fees to all customers so that families and students can stay connected during the pandemic.
    • Verizon stated networks stand ready for increases in data traffic.
  • ITS wants to remind everyone that cyber attackers take advantage of this situation and to scam you or phishing attacks that attempt to get you to click on malicious links or open infected attachments.

    Remember that information security should be adhered to, no matter where you work. Refer to the ITS Information Security policy.

    For additional information security reminders, click here.