May 7, 2019 Edition
Introducing the ITS Service Desk. Retiring Faculty Innovation Center (FIC).
To best address the needs of the LMU community and to provide streamlined user experience, ITS is very happy to introduce the ITS Service Desk, located on the 2nd floor of William H. Hannon Library, which will officially open for the Fall 2019 semester. The ITS Service Desk, staffed by a team of full-time staff and student workers, will be the single point of contact for students, faculty, and staff for walk-up, phone, and email support. This shift in support model is aligned with the ITS Strategic Plan, which emphasizes building a holistic approach to delivering technology services that place the “customer” at the center of all technology design and support considerations.
- Email: email@example.com
- Phone: 310.338.7777
- Walk-up: 2nd floor of the William H. Hannon Library
Faculty Innovation Center Retiring
As we launch the new ITS Service Desk, we will be retiring the Faculty Innovation Center and encouraging faculty to visit the ITS Service Desk for future technology support needs. This change will allow our service technicians to provide extended hours for faculty support and equipment checkout, while freeing up additional hours of consultation time where the Instructional Technologists will be available for personalized consultations to support faculty instruction and technology integration. The Instructional Technology team looks forward to working even more closely with the faculty members in their respective colleges, supporting all things related to teaching, learning, and technology.
A Few Reminders
- Laptop checkout will be available at ITS Service Desk. During Summer 2019, please contact the ITS Service Desk via email firstname.lastname@example.org or 310.338.7777, for any such requests.
- Calls to the FIC phone number will be routed to ITS Service Desk.
- Emails to the FIC mailbox will be routed to the ITS Service Desk and you will receive an email confirmation.
- During the summer, we will be relocating equipment currently housed in FIC. As soon as specific locations are identified, we will communicate to the LMU community.
Stay tuned for more information.
Feb. 12, 2019 Edition
Meet the New ITS Managers
Manager of Research Services & Educational Applications
Dave has been with ITS for over 11 years, starting as an Instructional Technologist and moving to the Instructional Technology Manager in 2011. As Instructional Technology Manager, Dave oversaw growth, both in quantity and quality, of instructional technology usage on campus, the creation of the Creative Services team and Instructional Design services, and led the campus through the LMS switch from Blackboard to Brightspace.
The goal of the Research Services & Educational Applications team is to put a priority on research and to streamline many of the educational technology team’s processes. This team will start by working on:
- creating processes and protocols for faculty research, and working closely with faculty to address a variety of research needs
- looking at how we can better leverage our educational applications, and managing them better.
- beginning to explore where learning analytics will best fit
Dave is thrilled for this new venture, as it aligns with broader university efforts to better support faculty and student research initiatives across campus. Dave holds a B.S. in Interdisciplinary Social Sciences from James Madison University, an M.Ed. in Education: Learning Technologies from William Paterson University and is a proud alumnus of LMU's Ed.D. in Educational Leadership for Social Justice program.
To learn more about ITS Research Computing, visit this site.
Manager of Instructional Technology
Jeff has been with ITS for 4 years as an Instructional Technologist in CBA. Jeff has been exemplary in working with the College of Business Administration (CBA) faculty and moving a variety of campus projects forward. This promotion allows for great continuity among the teams and allows for new leadership in both areas. We are very excited about these changes and look forward to a great year ahead.
The goals for the Instructional Technology team are to:
- support faculty in finding meaningful ways to integrate technology into teaching and learning
- partner with colleges and programs to find appropriate tools and resources for online/hybrid course development
- implement strategies to support emerging technologies and innovative classroom instruction
Jeff is excited to continue working with faculty to find innovative and engaging ways to support curriculum and instruction across campus. Jeff holds a B.A. in Political Science from the University of Wisconsin-Madison and an M. Ed in Instructional Systems and Learning Technologies from the University of Missouri-Columbia.
To learn more about ITS Instructional Technology and Brightspace, visit this site.