For more information about the ITS team, refer to our latest Organization Chart.
Information Technology Services comprise of the following functions. Click the drop-down arrow of each function to learn more about the team members and what we do.
The Administration team provides support for budgeting, purchasing, and human resources processes that sustain the Information Technology Services staff.
Educational Technology Services & Support
The Educational Technology Services & Support team is dedicated to the support and advancement of technology-enhanced, teaching, learning and research at LMU. The ETSS team identifies trends, needs, and demands for educational technology on campus. In addition, the ETSS team also provides training for the entire campus community on productivity and general use technology. The Educational Technology Services & Support team has five primary groups:
- Classroom & Creative Services
- Communications & Training
- Instructional Technology
- ITS Help Desk
- Research Services & Educational Applications
Enterprise Applications & Software
The Enterprise Applications & Software team has four primary groups:
- Academic Systems
- Identity & Software Solutions
- Administrative Systems
- Application Infrastructure
It is the mission of the Academic Systems team to support the LMU community and LMU's use of academic Enterprise Resource Planning (ERP) systems, primarily for Enrollment Management, student lifecycle, and Campus Business Services. We deliver functional application expertise; application configuration and systems administration; business process analysis and data analysis for troubleshooting and process improvement; extraction, manipulation, and movement of enterprise data; construction of custom data access methods; reports and vendor management. We deliver these services in ways that are accurate, systematic, consistent and secure.
Identity & Software Solutions
The Administrative Systems team supports the LMU community and LMU's use of administrative Enterprise Resource Planning (ERP) systems, primarily for Finance, HR, Payroll, and Housing. We deliver functional application expertise; application configuration and systems administration; business process analysis and data analysis for troubleshooting and process improvement; extraction, manipulation, and movement of enterprise data; construction of custom data access methods; reports and vendor management. We deliver these services in ways that are accurate, systematic, consistent and secure.
The Application Infrastructure team provides the best service to our users by maintaining, monitoring, diagnosing, and enhancing database and application systems in order to create the best learning experience. We provide an integrated application framework to make LMU's distinct applications work holistically, build and maintain applications for end users, ensure LMU keeps up with the latest development and middleware technology. We look for ways to increase productivity, sustainability, and quality of work to exemplify innovation, inspiration, and the technology mission of ITS at LMU.
Information Security & Compliance
The Information Security team is the primary point of contact for all information security issues on campus, including: computer hacking incidents, malware outbreaks, intrusion prevention, data loss prevention, vulnerability scanning, firewall auditing, guest and temporary access to resources, information security awareness training, privacy legislation compliance, PCI-DSS auditing and compliance, Digital Millennium Copyright Act (DMCA) notices, change control procedures and auditing, and much more.
The Infrastructure Services (IFS) team is responsible for providing, supporting, and maintaining LMU IT infrastructure: routing/switching, wireless networking, analog and digital telecomm, data centers, platforms (Linux, Unix, VMWare, and Windows), storage, operations, and project support. In addition, the IFS team provides support for server, storage, and network hardware, applications, messaging, system health monitoring, Identity Management, and Active Directory.
The IFS team also supports the high-performance computing for academic research and video storage to support learning. The IFS also provides consulting services on infrastructure for project, performance and capacity management.
The Infrastructure Services team is separated into three areas:
- Fields Desktop Services
- Network Services
- Systems Administration
Project & Portfolio Management
The Project Management Office (PMO) works to build a responsible and structured project and portfolio management culture at LMU, leading to the successful execution of projects that involve technology. The PMO facilitates executive decisions on project requests, provides leadership and mentoring to project managers, and communicates with stakeholders throughout the full project lifecycle.
Strategy, Architecture, and Analytics
The Strategy, Architecture, and Analytics team drives the development of strategies and architectures that enable LMU to purposefully and sustainably derive the benefits of IaaS, SaaS, and where appropriate, PaaS. The team is also responsible for providing holistic deliver reporting, business intelligence, and analytics services to units across campus. In addition, the team provides enhanced support for data architecture and analytics.