Educational Technology Services and Support

The Educational Technology Services & Support team is dedicated to the support and advancement of technology-enhanced, teaching, learning and research at LMU. The ETSS team identifies trends, needs, and demands for educational technology on campus. In addition, the ETSS team also provides training for the entire campus community on productivity and general use technology.


Crista Copp

Senior Director, Research and Educational Technology

Matt Frank

Director of Creative and Technology Support

Classroom & Creative Services

Creative Services is dedicated to the creation of multimedia-based resources to improve student learning and faculty outreach. We offer filming, editing, podcasting, web, and innovative pedagogical consultation services to LMU faculty and staff. If you'd like us to help you with a project.

Classroom Support ensures all classroom technology and equipment is maintained and updated and keeps learning spaces clean, organized, and conducive to learning.

Rory Walsh

Manager of Learning Spaces and Lab Technology

Aaron Flores

Technology Support Specialist Level II (CBA)

Séamus O'Ryan

Technology Support Specialist (SFTV)

Aztlan Gonzalez

Technology Support Specialist (CFA)

Keith Jones

Classroom and Event AV Support Technician

Ian McGlaze

Senior Campus Audio Visual Engineer

Mike Sitnikov

Creative Services Coordinator

Instructional Technology

The goals for the Instructional Technology group are to support faculty in finding meaningful ways to integrate technology into teaching and learning, to partner with colleges and programs to find appropriate tools and resources for online/hybrid course development, and to implement strategies to support emerging technologies and innovative classroom instruction. Each college or school at LMU has embedded, dedicated Instructional Technologist to help integrate technology into teaching and research to best fit your needs and goals.

Malik Singleton

Manager of Instructional Technology

Elaine Coates

Senior Instructional Technologist
School of Education (SOE)

Casey Joseph

Instructional Technologist
College of Business Administration (CBA)

Julie Cohen

Julie Cohen

Instructional Technologist
Bellarmine College of Liberal Arts (BCLA)

Brendan Curran

Instructional Technologist Seaver School of Science and Engineering (SCSE)

ITS Service Desk

The ITS Service Desk is your first point of contact for all of your technology-related questions and problems. Even if you're unsure of how to get help with a particular issue, the ITS Service Desk is always a great place to start. The ITS Service Desk staff will answer your questions or route you to the appropriate services.

Mike Carty

Manager of ITS Service Desk

Kelvin Munnings

Senior Service Desk Support Technician

Kevin Norwood

Senior Service Desk Support Technician

Elijah Palacio

Service Desk Support Technician

Edwin Majano

Service Desk Support Technician (LLS)

End Point Operations and Support

The End Point Operations and Support team is responsible for all computer replacement, hardward configuration, software installation, technology equipment setup, and many more.

Sarah Dickson

Interim Manager of End Point Operations and Support

Frank Cruz

Field Desktop and Telecom Technician

Aaron Dominguez

Field Desktop Technician

Wathana San

Field Desktop Technician

Alex Olivares

Field Desktop Technician

Research Services & Educational Applications

The goal of the Research Services & Educational Applications team is to put a priority on research and to streamline many of the educational technology team’s processes.

Dave Scozzaro

Manager of Research Services & Educational Applications

Burney Wong

Burney Wong

Learning and Research Analytics Specialist

Michelle Yeung

Research and Educational Applications Analyst

Communications & Training

This group update ITS website, produce ITS Annual Reports and ITS Strategic Plans, facilitate various ITS events, coordinate and offer instructor-lead technology workshops, and working with other ITS groups to ensure accurate and timely information are posted in LMU This Week email communication.

Janet Lee

Manager of Communication and Training