Network & Infrastructure

All ITS services are delivered via our network infrastructure. This infrastructure consists of the fiber optic and copper cables between buildings, within buildings, network equipment, and various tools for configuring and managing network resources.

  • Wireless Access

    Wireless Access for Faculty, Staff, and Students 

    Both the Westchester campus and Loyola Law School now have the same wireless network SSID, LMU-Wireless. This means that once you have connected to the network on one campus, you will connect seamlessly to the network if you visit the other campus—perfect for faculty and staff who may have to travel between campuses to teach or attend meetings, and for students who attend classes on both campuses, or use both facilities.

    Connecting to the LMU-Wireless network is quite simple. In most cases, you just need to log into the network using your LMU or LLS username and password. You may be asked to accept a security certificate as well. This is normal and expected.

    If you need help connecting to a specific device, you can find step-by-step instructions on the pages linked below. 

    Computers

    Wireless Connection Instructions for Windows 7

    Wireless Connection Instructions for Mac OS X

     

    Smartphones and Tablets

    Wireless Connection Instructions for Android

    Wireless Connection Instructions for iOS

     

    Wireless Access for Guests

    1. Join Network: If you are a guest on the Westchester or Loyola Law School campuses, enjoy wireless access by joining the LMU-Guest network.

    2. Register on Network: Once connected, open your browser and navigate to any web page. The system will redirect you to the guest registration page. On the guest registration page, type in your name and a valid email address. The email address will be your username. You can also add your phone number and cellular provider so that your credentials can be sent via SMS the next time you want to join the guest network. Once you accept the terms of use, click register to be directed to the receipt page. 

    3. Registration Confirmation: On the receipt page, the details of your new account will be displayed and sent to the email address you supplied. You may also download or SMS your account details, by using the links at the bottom of the page. 

     

    For help with wireless connectivity or to report a wireless problem in your department/work area, contact:

  • Wireless Access for Devices in Residence Halls

    Wireless Access for Devices in Residence Halls

    Most of your devices (televisions, gaming systems, set-top boxes, etc.) should be able to connect to the LMU-Wireless network using your LMU username and password. If you find that you cannot connect, you may need to power off (then on) the Wi-Fi on your device before it connects automatically. If you continue to have trouble connecting your device(s) in your room, please contact the ITS Help Desk helpdesk@lmu.edu or 310-338-7777 for assistance.

    The following devices WILL NOT work on LMU's wireless network:

    • Chromecast
    • Grace Digital Internet Radio
    • Nintendo devices (USB/Ethernet can work for some devices; Nintendo Switch DOES work on WiFi)
    • Roku (some versions MIGHT work, please contact the Help Desk if you cannot get it to function)
    • Sonos wireless speakers
    • Wireless personal printers (USB cable required)

    Device Tips

    2016 models of Vizio TVs DO NOT retain hidden wifi settings when powered off. Your best option is to plug your TV into a network wall jack using an ethernet cable.

    If you have a 4th generation Apple TV, please activate it on your home network before bringing it to campus. This will make the device registration process much easier.  

    Before using a network switch in your room to plug in multiple devices, contact the ITS Help Desk with your personal information so that one of our network technicians can contact you.

  • Conference Calling

    Conference Phones
    Conference phones with microphone extensions are available for purchase from ITS. $1250 per unit, Cisco IP Conference Phone.

    Conference Calling in Phone
    You can host up to a total of 5 parties with the built-in conference calling on your phone. There would be a total of 6 lines in the conference.

    Meet-Me Conference
    LMU-hosted (310) area code MMC lines are available for conference calls of up to 12 parties. Meet-Me conference calls allow callers to call in independently, without the leader conferencing them in. LMU MMC lines do not have security features (no password is needed to join).

    Request This Service
    To purchase a conference phone or reserve a conference bridge line, please make a request with the ITS Help Desk at least 48 hours in advance of your planned call.

    Cost
    A conference bridge line does not have a usage fee. Please note that using the built-in conferencing feature on your phone means that the line you use to host the call will be billed for each individual party called.

    Faculty and Staff
    All office phones have a speaker phone feature and ability to conference in up to 6 call participants, including the LMU host. While first party is on the line, press More, then Conf, then dial second party either internal or external. When second party is on the call, press Conf to join both parties on the call. All three parities will be connected.

  • Custom Application Development

    ITS provides custom application development services. Have a need that does not fit in with any of the existing commercial products? IT can help with our experienced programmers, system analysts and project managers.

    Our programming skills include Microsoft.NET, Java, PLSQL, Scripting (Unix, JavaScript). If we need outside consultant for a specific skill, IT will work with our partners to get the right person. ITS will manage the requirement gathering, system analyzing, development, deployment, training and maintenance of the product lifecycle.

    For any applications that ITS custom develops, we will maintain and upgrade it. For a custom application that is NOT created by ITS, we can not be responsible for its maintenance. To begin custom application development, contact the ITS Help Desk at helpdesk@lmu.edu or 310-338-7777.

  • Database Applications and Administration

    ITS hosts and administers databases for enterprise applications and also for academic and administrative departments. Oracle Enterprise Edition is our preferred database, however, we also support Microsoft SQL Server and Oracle mySQL for applications that require it. We do not provide support for Microsoft Access, File Maker Pro, Microstrategy, InterSystems Cache, or others. Please check with Information Technology Services when in doubt about database support for your project.

    Custom training for professors is available upon request.

    For information about supported databases and help selecting the right one for your project, contact the ITS Help Desk at helpdesk@lmu.edu or 310-338-7777.

  • eduroam

    eduroam (Education Roaming) is a secure access service for the international research and education community. Researchers and staff from participating institutions can obtain internet connectivity across campuses worldwide when visiting other participating institutions. eduroam is in use at over 200 university campuses in the United States and over 5500 campuses worldwide.

    How do I use eduroam?

    To join the eduroam network at a participating institution, use your LMU or LLS credentials in the login and password fields. At the end of your username, add "@lmu.edu" or "@lls.edu", depending on which campus you regularly work at or attend. This way, the authentication server at another eduroam campus knows to go to LMU to verify your login credentials.

    If you'd like to test the eduroam login process before you go to a participating institution, use the above steps to join the eduroam network on either the Westchester or Law School campuses. If you can connect at your campus, it will work at other eduroam institutions. 

  • Request Services

    Telephone Requests

    For changes, additions, or deletions in telephone services, or to order or move a fax line, please make a request with the ITS Help Desk at helpdesk@lmu.edu or 310-338-7777. All add and change requests must be cleared by your designated departmental liaison and approved by the respective departmental budget approver.

    Costs

    Long Distance: Long distance calls are charged to the Department. Fees can be reviewed at the One Card office. Long distance utilization is reviewed and should be related to University business.

    Phone Line Activation (existing cable and jack in place, University offices only): $0 per phone number (only billed for usage), $600 per phone unit (Cisco IP Phone), $1250 per conference phone unit.

    Phone Line Installation & Activation: the cost of cable pull, dependent upon location.

    1-800 numbers and other special circuits are billed back to the department directly based on the phone company's cost schedule.

    Network Requests

    For help with connecting to the LMU network, please submit your request online, contact the ITS Help Desk at helpdesk@lmu.edu or 310-338-7777. If there is no existing network port, a new cable must be installed, which typically costs the requestor around $500 per location. In addition, if numerous additional locations are being added, an additional network switch may need to be purchased, and can cost the requestor around $10,000.

    Faculty & Staff

    To request a new network connection to be added to your work area, please submit your request online, contact the ITS Help Desk at helpdesk@lmu.edu or 310-338-7777.

    Students

    All student resident computers must be registered before they can access network resources. To request this service, contact the ITS Help Desk at helpdesk@lmu.edu or 310-338-7777.

    Wireless Access Point Requests

    If your office, workspace or another place on campus has insufficient wireless access, you may be able to request the installation of additional wireless access points. To request this service, contact the ITS Help Desk at helpdesk@lmu.edu or 310-338-7777. Someone from the network team will be in contact with you about costs and installation.

  • Telephones on the Westchester campus
    Dialing Instructions and Campus Telephone Extensions
    All campus telephone numbers have one of three prefixes: 338, 258, or 568.

    How do I make on-campus calls?  Make on-campus calls by dialing the 5 digit extension, which is the last five digits of someone's phone number (e.g. for (310) 338-7777 dial extension 87777).
     
    How do I dial off–campus? 

    Make off-campus calls by dialing 9, 1, followed by the area code and phone number.  

    To dial international telephone numbers, dial 9, 011, country code, phone number.
     
    How do I change the ringer volume? 

    Change the volume of the ringer by hanging up the phone and pressing the volume button either on the minus (-) side to lower the volume, or the plus (+) side to raise the volume.
     
    How do I setup my new voicemail box

    Setup your new voicemail box by pressing the messages button slightly below and to the right of the screen.  You will be prompted to enter your password.  Enter 12345 followed by the pound (#) sign.  The system will then talk you through changing your password and recording greetings
     
    What password can I use for voicemail? 

    For security reasons, you will be prompted to enter your password followed by the pound (#) sign.  Passwords cannot be easy to guess or the system will not allow them.  Passwords that will not work:  12345 (except for setup), your extension, 1111, 2222, 4567.  Passwords that will work:  a variation of your extension, 2468, 1357, 173, 25835.  The password can be between 3 and 6 characters long.
     
    How do I listen to my voicemail through my computer? 

    You can listen to your voicemail messages on your computer.  You will receive a message in your email letting you know you have a new voicemail message.  Open the email and double-click the WAV file. 


    Voicemail and your email inbox:

    Do not use filters or rules to send your voice messages in Outlook to a separate folder.  This will disable the phone from alerting you that you have new messages.  The messages must be in your Inbox main folder for your phone to alert you properly.  Also, delete messages that you no longer need.  They will NOT automatically delete themselves like before.  Voicemails count towards your email inbox quota.  Archive or save emails/attachments on the PC.
     
    How do I check my voicemail box from a non-campus phone? 

    Check your voicemail from off-campus by dialing 310-338-4500.  When the system answers press the star (*) key.  The system will then ask you to enter your mailbox ID which is your 5-digit extension followed by the pound (#) sign.  Then enter your password followed by the pound sign (#). From a campus phone that does not have your extension follow the same instructions but dial x84500 instead of 310-338-4500.
     
    How do I see what calls I’ve missed or placed? 

    Press the directories button and select from your Missed Calls, Received Calls, and Placed Calls.
     
    Who do I call if I need assistance with my phone?  

    The ITS Help Desk can help you with your phone. Contact them at helpdesk@lmu.edu or (310) 338-7777.

  • Telephones at Loyola Law School

    Telephone Policy

    Telephone services are intended to support the overall objectives and operations of Loyola Law School. This policy defines the levels of service available to the Loyola Law School community. The conditions of this policy shall apply to all faculties, departments and organizations which serve the Loyola Law School.

    Telephone Installations

    Telephones will be installed and maintained at Loyola Law School expense in academic and administrative departments. Telephones are provided and should be assigned only to regular employees of the Law School.

    A standard telephone installation consists of a basic telephone set and a private telephone line with the following features: Voice Mail, four digit internal dialing.

    Collect Calls and Third Party Billed Calls

    The acceptance of incoming collect calls is not authorized. Any exceptions must be approved by Directors and above, based on emergency requirements. Third party charged calls (calls placed from an off-campus number to another off-campus number and billed to an existing University number) are not authorized.

    Telephone Service Requests

    The Information Technology Department has sole authorization to place orders for repairs, installations and changes to telephone service. All requests must be made to the ITD Helpdesk. A letter of justification must accompany requests for new service.
    Phone requests will need to be placed with at least one week lead time for proper review before any service requests can be fulfilled.

    Telecommunications Device for the Deaf

    All campus lines are TDD compatible but do not have the device required to handle such calls. Contact The Information Technology Department if a TDD is necessary.

    Acceptable Use

    A Law School telephone must not be used for conduct that would constitute a criminal offence, give rise to civil liability, or otherwise violate any law. Users shall not cause, or attempt to cause, security breaches or disruptions to telephone communications. Examples of security breaches include, but are not limited to, accessing calls of which the customer is not an intended recipient or logging into a server or voicemail account that the user is not expressly authorized to access. Harassment is not permitted, whether through language or frequency of telephone calls.

    The Loyola Law School IT acceptable use policy defines the acceptable behavior expected of users of the facilities, including telephones. All telephone users should be aware of their obligations under this policy.

    Access to Telephone Accounts

    Loyola Law School has the right to capture and inspect any telephone call information made on a Law School telephone to:

    • investigate system problems;
    • investigate potential security violations;
    • maintain system security and integrity;
    • prevent, detect or minimize unacceptable behavior; and
    • Review expenditure charged to a telephone account.

    Detailed telephone account information collected in the course of any investigation will not be released to persons within or outside of the Law School, except in response to:

    • Permission from the user;
    • A request from the Senior Executive, Dean, or Director, made in writing and accepted by the Information Technology Department CTO or delegated persons, to investigate a potential breach of policy;
    • Where deemed appropriate by the Law School in order to uphold the statutory rights of individuals in matters such as privacy, copyright, occupational health and safety, equal employment opportunity, harassment and discrimination;
    • A proper request from an appropriate law-enforcement officer investigating an apparently illegal act, including a court order; or
    • A relevant statute.
  • Virtual Private Network (VPN)

    Through VPN, ITS provides network access for remote users. To install the VPN Client Software, download the following instructions and client software as necessary.

    VPN Instructions