Duo for Students Coming

In an effort to enhance security on sensitive systems and to help keep students' accounts and data protected, ITS has started to implement Duo Mobile for students in phases by class standing. Duo Mobile will help keep your LMU/LLS email account secure and prevent unauthorized access to your sensitive data contained in systems such as MyLMU, PROWL, Degree Works, Box, and many others. We encourage you to take EARLY action to enroll in Duo to protect your account and your data.

Over Spring and Summer '21, ITS implemented Duo Multi-Factor Authentication, an added layer of security, for all students in phases by class standing - LMU graduate students and all Loyola Law school students; Seniors and Juniors; and Sophomoreand First Years.

ITS sent out a more detailed email (an example hereto each student group with enrollment steps, where to go for assistance, which systems will be protected by Duo, and why. Students will then receive a Duo enrollment email directly from Duo with a unique link to start the enrollment process. 

Please note that on Sept. 13, 2021, ANY students who did not partake in early Duo enrollment will be manually activated and required to use Duo.


DUO Video from LMU ITS on Vimeo.

Important Notes on Duo Enrollment Emails

  • Emails from Duo Security (example on the right) are legitimate. They are not phishing. You will continue to receive these Duo emails until you complete the enrollment.
  • Duo enrollment emails are from Duo Security [no-reply@duosecurity.com] with a subject line of “Welcome to LMU Duo Mobile Security. Enroll Today!”
  • The unique link on the email is for your use only AND should not be shared or forwarded to others.
  • Click the unique link from a computer. Have your mobile device ready.
  • If you run into any issues with self-enrollment, please contact the ITS Service Desk.

What Is Duo

Duo multi-factor authentication provides additional security for LMU systems by requiring something you know (your username and password) and something you have (such as a smartphone, a tablet, a phone, etc.) when you access any Duo-protected services. Duo-supported devices include iPhone, Android, Blackberry, Windows Phone, tablet. Other methods, such as text message, landline, phone call, or a hardware token (upon request), are available as well.


Duo Tutorials, Videos, and FAQs

The LMU ITS Knowledge Base contains all the information you'll need to know about signing up for and using Duo. See a full list below to get started. 

Self-Service Duo Device Management Portal

You can perform the following actions by visiting the LMU Duo Portal (its.lmu.edu/duoportal). You will be prompted to login to LMU's Authentication page.

  • add or remove devices
  • manage how you receive notifications
Duo Portal


If you have not enrolled in Duo, from a computer, login to MyLMU, click the HR Self-Service link, and follow the onscreen instructions. Click here for an enrollment video. Basic cell phones, tablets, smartphones, or landlines are acceptable devices. For more supported devices, click here.

If you have already enrolled in Duo, you will be prompted to send a Push (recommended) to your registered device. From your registered device, tap the Accept button.


Duo Enabled Apps or Services

Access to the following systems will require Duo authentication.

  • MyLMU, off-campus
  • Workday, on-campus or off-campus
  • Degree Works
  • ARMS for Athletics and Public Safety
  • Outlook Online via mail.lmu.edu, off-campus
  • Box Online, via box.lmu.edu or MyLMU, off-campus
  • Virtual Private Network (VPN). Visit Duo and VPN for more information.




Check out the resources below on how to enroll, what devices can be used for enrollment, and frequently asked questions.