Duo multi-factor authentication is available for active faculty and staff at Single Sign-on, and is required for various university systems log-ins. Duo authentication provides additional security by requiring both something you know (your username and password) and something you have (such as a smartphone, a tablet, a phone, etc.) any time you access any Duo-protected services. Duo-supported devices include iPhone, Android, Blackberry, Windows Phone, tablet. Other methods, such as text message, landline, phone call, or a hardware token (upon request), are available as well.

Duo Required for Box Off-Campus Access

Beginning June 1, to help enhance application and data security, Duo authentication is required to access Box from off-campus for all faculty and staff. If you have not enrolled in Duo, click the How-To Tutorials for instructions.

Important Notes:

  • Only faculty and staff are required to authenticate with Duo. This change will not impact access for students or external collaborators. Box Shared Links are not affected by this implementation.
  • Choose a convenient Duo authentication option.
    • Send Me a Push (preferred) is recommended for smartphones or tablets. On your registered device, you will be prompted to tap the "Accept" button.
    • Call Me is recommended for basic cell phones or landlines. Answer the call and listen to the instructions to authenticate.
      Check the "Remember me for 7 days" option. This allows you to authenticate once, and not have to do so again for 7 days on the same computer/device/browser.
  • If you access LMU Box using the following options, you may be asked to logout and login to verify your identity. 
    • Box app on your mobile devices
      Box Drive
      Box integration on Office 365 and Acrobat DC

Duo-Enabled Services

The following services required Duo authentication:

  • Box Online, via box.lmu.edu or MyLMU, from off-campus (coming soon).
  • Virtual Private Network (VPN) from off-campus. Visit Duo and VPN for more information.
  • HR's Self-Service, on-campus or off-campus.
  • Outlook Online via mail.lmu.edu from off-campus.

If you have not enrolled in Duo, from a computer, login to MyLMU, click the HR Self-Service link, and follow the instructions. Basic cell phones, tablets, smartphones, or landlines are acceptable devices.

If you have already enrolled in Duo, you will be prompted to send a Push (recommended) to your registered device. From your registered device, tap the Accept button.

Why Duo Multi-Factor Authentication (MFA)?

About 24,000 potentially malicious emails are blocked daily by the ITS Information Security team. Many of these spam emails contain disguised links that appear to be for familiar websites but in fact, lead to phishing websites or sites that are hosting malware (short for malicious software) or ransomware (a type of malware that blocks or limits user access to their computer or certain files until a sum of money is paid). To learn more about identifying phishing emails, visit ITS Information Security.

Sophisticated phishing emails may bypass even the most advanced spam filter and sit in your Inbox. Clicking on links on phishing emails leads to compromised user accounts and allows hackers to send more phishing emails to your colleagues, friends, and family. Compromised usernames and passwords create a huge security risk to the information stored in the key applications you use in your workplace every day.

Duo Security manages multi-factor authentication services to enhance the security of LMU's information technology services. Multi-factor authentication creates a layered defense, making it more difficult for an unauthorized person to access users' information. Duo is currently being used with LMU's VPN services and is being expanded to help protect additional services.

The following video provides an overview of the authentication process.

Need Help with Duo?

  • Contact the ITS Service Desk: Westchester Campus at servicedesk@lmu.edu or 310.338.7777; Loyola Law School Campus at helpdesk@lls.edu or 213.736.1097
  • Request a department session where ITS staff will be present to assist with Duo enrollment and troubleshooting by sending an email to helpdesk@lmu.edu