Important: Faculty and Staff Must Enroll in Duo for HR Benefits Enrollment
When you access HR's Self-Service, on-campus or off-campus, you will be prompted to verify your identity through Duo Security. If you have not enrolled in Duo, from a computer, login to MyLMU, click the HR Self-Service link and follow the instructions. Basic cell phones, tablets, smartphones, or landlines are acceptable devices. If you have already enrolled in Duo, you will be prompted to send a Push (recommended) to your registered device. From your registered device, tap the Accept button.
- Check out How-To Tutorials and How-to Videos
- Refer to Duo Frequently Asked Questions
- Contact the ITS Service Desk: Westchester Campus at email@example.com or 310.338.7777; Loyola Law School Campus at firstname.lastname@example.org or 213.736.1097
- Request a department session where ITS staff will be present to assist with Duo enrollment and troubleshooting by sending an email to email@example.com
How Does Duo Work?
Duo authentication provides additional security by requiring both something you know (your username and password) and something you have (such as a smartphone, a tablet, a phone, etc.) any time you access any Duo-protected services. Duo-supported devices include iPhone, Android, Blackberry, Windows Phone, tablet. Other methods, such as text message, landline, phone call, or a hardware token (upon request), are available as well.
Why Duo Authentication?
About 24,000 potentially malicious emails are blocked daily by the ITS Information Security team. Many of these spam emails contain disguised links that appear to be for familiar websites but in fact, lead to phishing websites or sites that are hosting malware (short for malicious software) or ransomware (a type of malware that blocks or limits user access to their computer or certain files until a sum of money is paid). To learn more about identifying phishing emails, visit ITS Phishing and Malware pages.
Sophisticated phishing emails may bypass even the most advanced spam filter and sit in your Inbox. Clicking on links on phishing emails leads to compromised user accounts and allows hackers to send more phishing emails to your colleagues, friends, and family. Compromised usernames and passwords create a huge security risk to the information stored in the key applications you use in your workplace every day.
Duo Security manages multi-factor authentication services to enhance the security of LMU's information technology services. Multi-factor authentication creates a layered defense, making it more difficult for an unauthorized person to access users' information. Duo is currently being used with LMU's VPN services and is being expanded to help protect additional services.
The following video provides an overview on the authentication process.