This website is intended to ensure you have the technological resources and support needed to successfully work wherever you are, remotely or at the office. If you manage students, please refer them to the Learning page for similar information relevant to their needs. For information pertaining to faculty-related matters, please refer to the Teaching page.
We Are Here to Help
The ITS Service Desk is your first point of contact for all of your technology-related questions and issues. Even if you aren't sure what to do or how to get help with a particular issue, a member of our team will help answer your questions or route you to the appropriate department.
Temporarily Relaxed Rules & Policies
Taking Technology Home
During the mandatory work-from-home period, LMU faculty and staff may take home assigned LMU technology (computers, monitors, peripherals, etc.), with the expectation that all LMU technology will need to be returned to campus once campus operations return to normal.
Please note, you need to be physically capable of moving and reassembling the components yourself. ITS is not able to assist with the setup of at-home hardware, or with connecting it to your home internet.
Also, please bear in mind that many PC desktops do not have WiFi capabilities. You will need to purchase your own WiFi extender, or use an ethernet cable.
Departments are normally responsible for unique technology purchases and consumables for faculty and staff (additional keyboards, tablet pens, etc.), and may purchase these items directly up to a cost of $100. This policy limit has temporarily been relaxed to $250.
For items costing more than $250, please submit an email to the ITS Service Desk for a quick check and approval based on the item. It may need to be tagged or may have to go through ITS purchasing. The ITS Service Desk will keep you updated on the request as it moves through stages of approval.
In an effort to improve work-from-home conditions during the COVID-19 pandemic, ITS is recommending that any employee that currently uses a desktop computer should convert to a laptop when they become eligible for RMP. In making this recommendation, ITS has no intention of increasing expenses for campus departments.
If this transition would leave you without access to a standalone computer monitor, ITS will provide a standard monitor at no additional cost. When processing your RMP replacement, please select "Special Request" as your new system to draw attention to this change. This way, an ITS representative is sure to contact you to make certain that the transition from desktop to laptop is as smooth as possible, and that you have all the appropriate peripherals needed.
If your computer is not eligible for replacement this fiscal year, but you would still like to transition from a desktop to a laptop and are willing to pay the early RMP release fee, please send an email to the ITS Service Desk and a member of ITS Purchasing will reach out to assist you in processing the appropriate budget transfer form(s).
Essential Tools & Services
Microsoft Office 365
LMU faculty and staff can install Office 365, which includes Outlook, Word, Excel, PowerPoint, Teams and more, on up to five computers.
LMU's preferred video conferencing solution.
Multi-factor authentication is available for active faculty and staff at single sign-on, and is required for various university system logins.
LMU's cloud-based file repository.
While working from home, faculty and staff can set up call forwarding for the phone number associated with their office line.
Remotely access some Windows-based software that you typically have access to in computer labs or at the library.
An application by Adobe that allows for digital signatures for online form creation and submission.
A suite of tools such as Photoshop, Dreamweaver, Acrobat, Illustrator, InDesign, and many more. ITS provides single sign-on access to LMU faculty and staff.
General Remote Work Guidelines
- Ensure you have access to your LMU email account, ideally from your mobile phone or tablet as well as from a laptop or desktop computer.
- If you use an LMU-issued laptop, be sure to take its charger everywhere you take the laptop.
- Anything saved locally on your desktop should also be stored in Box, making it accessible from anywhere if necessary.
- Set automatic replies in your Outlook account. To do this from the browser-based Outlook (mail.lmu.edu):
- Click the gear icon (Settings).
- Type "automatic" in the search box.
- Select "Automatic Replies."
- Click the slider to turn this feature on.
- Compose your message, set a time period, and click "Save."
- Ensure your computer has the software that you need:
- For Windows, click the "Start Menu" > "All Programs."
- For Mac, go to your "Applications" folder.
- Confirm your Duo Authentication information is current.
- Ensure you have antivirus software installed and configured to update daily. If you don't have an anti-virus software installed, you can download the free version of Avast.
- A Duo authenticated VPN is required to access LMU resources from off-campus from LMU-issued laptops.
- Update your operating system regularly. This will ensure your computer is protected with the latest security updates for your operating system.
- Avoid working from a shared computer if possible.
- If you need to work from a shared computer, set up a dedicated work profile with restricted access.
- Do not use public access computers, such as computers in a public library or hotel business center.
- If you have to download files to a shared computer, delete the files and empty the trash can / recycle bin when you are done.
Free or Discounted WiFi
Many internet service providers are offering free service during COVID-19. The website Campus Technology has provided a list of nationwide internet service providers to help students to keep up with their school work.
Note: This article is continuously being updated, so you may wish to check back over time.
Find a Preferred ISP
Below are several internet service providers which are offering free or discounted internet rates. Please note that these offers may be repealed at any time at the discretion of each organization.
Information Security Notice
LMU has seen an increased number of fraudulent emails designed to trick recipients into clicking links, opening attachments, or taking other actions since the start of COVID-19.
Specifically, there have been a large number of attempted Email Impersonation Scams, where the sender impersonates a member of LMU personnel in a position of authority. They request for the target to perform money transfers, pay invoices, or send sensitive data.
Learn more about how to recognize these phishing emails to protect yourself and the campus.Combat Phishing Attempts Secure Your Home Network