Meet the ITS Staff

The Administration team provides support for budgeting, purchasing, and human resources processes that sustain the Information Technology Services staff.

The Educational Technology Services & Support team is dedicated to the support and advancement of technology-enhanced, teaching, learning and research at LMU. The ETSS team identifies trends, needs, and demands for educational technology on campus. In addition, the ETSS team also provides training for the entire campus community on productivity and general use technology. The Educational Technology Services & Support team has five primary groups:

• Classroom & Creative Services - Creative Services is dedicated to the creation of multimedia-based resources to improve student learning and faculty outreach. We offer filming, editing, podcasting, web, and innovative pedagogical consultation services to LMU faculty and staff. If you'd like us to help you with a project. Classroom Support ensures all classroom technology and equipment is maintained and updated and keeps learning spaces clean, organized, and conducive to learning. 
• Communications & Training - This group update ITS website, produce ITS Annual Reports and ITS Strategic Plans, facilitate various ITS events, coordinate and offer instructor-lead technology workshops, and working with other ITS groups to ensure accurate and timely information are posted in LMU This Week email communication.
• Instructional Technology - The goals for the Instructional Technology group are to support faculty in finding meaningful ways to integrate technology into teaching and learning, to partner with colleges and programs to find appropriate tools and resources for online/hybrid course development, and to implement strategies to support emerging technologies and innovative classroom instruction. Each college or school at LMU has embedded, dedicated Instructional Technologist to help integrate technology into teaching and research to best fit your needs and goals.
• ITS Service Desk - The ITS Help Desk is your first point of contact for all of your technology-related questions and problems. Even if you're unsure of how to get help with a particular issue, the ITS Help Desk is always a great place to start. The ITS Help Desk staff will answer your questions or route you to the appropriate services.
• Research Services & Educational Applications - The goal of the Research Services & Educational Applications team is to put a priority on research and to streamline many of the educational technology team’s processes.

The Enterprise Applications & Software team has four primary groups with the delivery of functional application expertise; application configuration and systems administration; business process analysis and data analysis for troubleshooting and process improvement; extraction, manipulation, and movement of enterprise data; construction of custom data access methods; reports and vendor management. We deliver these services in ways that are accurate, systematic, consistent and secure.

• Academic Systems - This group supports the LMU community and LMU's use of academic Enterprise Resource Planning (ERP) systems, primarily for Enrollment Management, student lifecycle, and Campus Business Services. 
• Administrative Systems - This group also supports the LMU community and LMU's use of administrative Enterprise Resource Planning (ERP) systems, primarily for Finance, HR, Payroll, and Housing. 
• Identity & Software Solutions - This group supports the goals of evolving consistent approaches to software development, developing LMU best practices for object-oriented and web-based development (i.e. JavaScript, C#, and Java), and ensuring that our identity and access management programs remain robust. This team also supports LMU’s portal, CAS, and Shibboleth technologies, ServiceNow, other applications that have been built on the .NET architecture, and Blackboard Transact.
• Application Infrastructure - This group provides the best service to our users by maintaining, monitoring, diagnosing, and enhancing database and application systems in order to create the best learning experience. We provide an integrated application framework to make LMU's distinct applications work holistically, build and maintain applications for end users, ensure LMU keeps up with the latest development and middleware technology. We look for ways to increase productivity, sustainability, and quality of work to exemplify innovation, inspiration, and the technology mission of ITS at LMU.

The Information Security team is the primary point of contact for all information security issues on campus, including: computer hacking incidents, malware outbreaks, intrusion prevention, data loss prevention, vulnerability scanning, firewall auditing, guest and temporary access to resources, information security awareness training, privacy legislation compliance, PCI-DSS auditing and compliance, Digital Millennium Copyright Act (DMCA) notices, change control procedures and auditing, and much more.

‌The Infrastructure Services (IFS) team is responsible for providing, supporting, and maintaining LMU IT infrastructure: routing/switching, wireless networking, analog and digital telecomm, data centers, platforms (Linux, Unix, VMWare, and Windows), storage, operations, and project support. In addition, the IFS team provides support for server, storage, and network hardware, applications, messaging, system health monitoring, Identity Management, and Active Directory.

The IFS team also supports the high-performance computing for academic research and video storage to support learning. The IFS also provides consulting services on infrastructure for project, performance and capacity management.

The Infrastructure Services team is separated into three areas:

• Fields Desktop Services
• Network Services
• Systems Administration

The Project Management Office (PMO) works to build a responsible and structured project and portfolio management culture at LMU, leading to the successful execution of projects that involve technology. The PMO facilitates executive decisions on project requests, provides leadership and mentoring to project managers, and communicates with stakeholders throughout the full project lifecycle.

The Strategy, Architecture, and Analytics team drive the development of strategies and architectures that enable LMU to purposefully and sustainably derive the benefits of IaaS, SaaS, and where appropriate, PaaS. The team is also responsible for providing holistic deliver reporting, business intelligence, and analytics services to units across campus. In addition, the team provides enhanced support for data architecture and analytics.