Instructional Technology

Technology you're expected to use for teaching can be overwhelming and may seem to change often. This is why we offer human help from friendly experts.

The Instructional Technology Support Team provides direct assistance to faculty as a service to the academic community. Our goal is to prepare you to teach well with the right tools, helping you adopt the things you should adopt while avoiding things you should avoid.


Submit a Ticket to the Help Desk                               Find Answers in the Knowledge Base


Instructional Technologies are tools you use help augment your teaching. Instructional Technology, as a service, bridges pedagogical and technological support methods to enhance teaching and engage learners. Instructional Technologists are the knowledgeable experts who advise you in the process every step of the way. Our staff of specialists can take time to meet with you independently so that A. your individual needs are addressed, B. you develop your own comfort and mastery, and C. you foster an ongoing relationship.

To reach your Instructional Technologist, contact the ITS Service Desk at or by calling 310-338-7777.

Our Goals

The Instructional Technology team works to get you excited about using technology in your teaching. We enjoy helping everyone develop a comfort level with using technology and an openness to experiment with it.
We aim to:
  1. Make sophisticated technology seem simple
  2. Advise on best practices concerning pedagogy to help you use technology in meaningful ways
  3. Foster direct relationships with members of the faculty community
  4. Deliver above and beyond customer service and reliable self-service resources
  5. Elevate your effectiveness so students receive an engaging learning experience from you
  6. Focus on matters of real-world usage, usability, user experience, and user feedback
  7. Find appropriate tools and resources for individual colleges and programs
  8. Test emerging technologies while helping you discern what to adopt or avoid
  9. Innovate classroom instruction and help advance online/hybrid instruction
  10. Align all of the above with ITS Mission, Core Values, and Strategic Plan.

Learn More

  • The job of Instructional Technologist is to keep faculty savvy, relevant, and informed regarding the use of technology in teaching, learning, and research. They do this by bridging knowledge of education technology, digital pedagogy, instructional design, and e-learning applications.


    Consult and Connect
    Instructional Technologists at LMU are members of the ITS department and are assigned to each one of LMU's colleges as liaisons. They are expected to know the curriculum, culture, and nuances of their academic community so they can suggest tools and practices best suited for those teaching and learning styles. The job is performed by people who communicate well and communicate often. Ultimately, this team offers friendly human help, builds long-term relationships, provides personal direction, and gives invaluable guidance and support to help LMU's educators function at their highest level.


    Solve Problems
    Instructional Technologists at LMU are great problem solvers. They work to advance technology competencies among faculty by evaluating curricula, instructional methods, and materials, then preparing recommendations, solutions, and strategies. They assess teaching and learning challenges and recommend ways to address those challenges. Solutions can include providing tools and resources, leading one-on-one consultations, planning workshops and training sessions, and developing self-paced guides. Strategies can include introducing teaching techniques, exploring best teaching practices, implementing learning technologies, offering general software training, and applying adult learning theory. They bring their own specialties to the table and use creativity in the problem-solving process.


    Build Expertise
    LMU Instructional Technologists are available to instructors as a vital IT service. They are experts in identifying the best uses for computer hardware and software in instruction, plus they consider teaching objectives, learning outcomes course content, information organization, media management, and more. Additionally, they consider factors such as licensing, cost, security, privacy, scale, accessibility, usability, feasibility, standards, and metrics, then advise accordingly.


    Share Knowledge
    Most importantly, Instructional Technologists contribute to a cooperative culture. They work together, support each other, share knowledge, combine efforts, collaborate regularly, communicate openly, and cooperate willingly.

  • There are some areas of overlap between Instructional Technology and other services, so please review these important differences so that you make apples to apples comparisons and then contact your Instructional Technologist for the appropriate purpose.

    Instructional Technology vs. Classroom Technology

    • The Instructional Technology team helps you prepare for the semester, organize your course information, pre-configure your grading schemes, integrate additional technology, and more.
    • However, once class time begins, contact the Classroom Technology team if you have questions about using any of the equipment in the classroom (i.e. computer or projector) or programs you use to interact (i.e. Zoom or Echo360).

    Instructional Technology vs. Instructional Design

    • Expect to work with Instructional Designers at the very outset as you develop your ideas for a course from its very inception to the first time you teach it.
    • Then, expect to work with Instructional Technologists on an ongoing basis as you evolve, refine, and enhance your course.
    • Instructional Technologists know design and typically have design experience in their background so they employ those skills as needed while serving in the technologist role.
    • While Instructional Design is largely informed by theory and optimization, Instructional Technology is informed by practice and customization. Think of the adage that says a house is not necessarily a home, meaning it becomes a home as we customize it Instructional Technologists help faculty customize their courses and move beyond the defaults.
    • Both help you with your course content, however, Instructional Designers focus on content creation and content development while Instructional Technologists focus on content management and content integration.

    Instructional Technology vs. Center for Teaching Excellence

    • Go to the CTE for inspiration. It is a supportive community environment where faculty share expertise in teaching methods, educational research, and innovation. The center's main goal is to help instructors improve the learning experience for students. It offers various resources including workshops, working groups, grants, materials, and other services.
    • Go to Instructional Technologists for motivation. Instructional Techs invite you to try new things in your courses to boost engagement. They work with you to push the envelope, helping you overcome limitations and uncover best ways to use technology.

    Instructional Technologists vs. ITS Service Desk

    • Contact the Help Desk first!
    • While you could directly contact your Instructional Technologist, they might need time to research your request, and they could even have prior engagements, meetings, absences, commutes, etc. that contribute to delayed response times.
    • However, the more efficient and most recommended approach is to submit your question directly to the ITS Service Desk because your matter will start to get addressed immediately.
    • The Help Desk answers an overwhelming majority of questions regarding Brightspace and other Instructional Technology tools.
    • Help Desk agents know what many of the common issue are and they know where to find answers quickly. They can direct your question to the best person to respond to you from anywhere in ITS, because it might not be your Instructional Technologist, rather a Technology Support Specialist or Educational Apps Specialist.

    Instructional Technologists vs. Technology Support Specialists

    • If you need help because an application seems like it isn’t functioning properly, your college’s Technology Support Specialist can help you fix it so you can keep doing your work. They guide you in a technical sense.
    • If an application is functioning properly, yet you need help using it in the best way possible, an Instructional Technologist can help you push the envelope and take full advantage of it so you can work in new ways. They advise you in a pedagogical sense.
  • The Instructional Technology service helps faculty master a number of applications and instruction modalities in an effort to enhance teaching and learning, including but not limited to:

    For information on copyright and usage at LMU.

  • The ITS Knowledge Base contains hundreds of articles, tutorials, and videos on subjects such as Zoom, Brightspace, internet connectivity, Microsoft apps, Adobe software, and more. Click the links below to explore topics. 

  • In addition to having relationships within each college or school, the Instructional Technologists leverage key relationships with other campus organizations that impact teaching and learning and technology adoption. These organizations include:

Meet the Team

ITS assigns an Instructional Technologist to each of LMU's colleges and schools. This person knows your curriculum, gets your culture, and minds the nuances of your community. As a result, they recommend tools and practices best suited for your approach, and guide you as you implement them. Your Instructional Technologist is available by appointment to discuss your goals concerning your students and your course.

Malik Singleton

Manager of Instructional Technology

UHall 3139

Elaine Coates

Senior Instructional Technologist
School of Education (SOE)

UHall 2429

Casey Joseph

Instructional Technologist
College of Business Administration (CBA)

Hilton 256C