Zoom is a cloud-based technology offering a full spectrum of web conferencing tools to help enhance online learning and increase productivity. All LMU faculty, student, and staff can create an LMU Zoom account. Follow the instructions below to install the Zoom client on your computer or mobile device.

Zoom Security Recommendations

>> ITS Zoom Security Measures (click for more info) >>

 

The 2 most important things you can do to ensure your session is private are:

  • Do not share your Zoom links on public pages, especially if using your Personal ID for meetings. Please request your students not to share this information either. (Note: Sharing of a Zoom meeting without permission is prohibited and violates the Lion's Code.)
  • Set a password for added security. This can also be turned on when scheduling meetings. (Quick steps: Click the meeting, click Edit This Meeting, check the Require meeting password box, enter a password, and click Save.)
  • Starting Monday, March 30, external participants and LMU/LLS participants who do not have an LMU Zoom account will be placed in a waiting room first. The host has to admit participants to the meeting. 

    For LMU/LLS faculty, student, and staff - If you have not created an LMU Zoom account, do it now.

    1. Go to lmu.edu/zoom (or you can find it on my.lmu.edu).
    2. Click Log In and enter your LMU credentials.
      If you do not have an LMU Zoom account, your account will be automatically created. If you have already created an LMU Zoom account, it will take you to your Zoom homepage.
    1. Hover your mouse over the bottom of the Zoom screen.
    2. Click Manage Participants.
    3. On the right pane, you will see the Waiting section.
    4. Click the Admit button for each participant.

    Tip - You can click Admit All to allow everyone on the Waiting list to join. NOTE: Please make sure you know the participants.

  • Allow only Authenticated Users to join. Participants will have to login to LMU Zoom first. This is a great option for internal meetings but please let your students know you have enabled this feature so they can log into Zoom via my.lmu.edu prior to joining the class session.

    • Host should end the meeting immediately. You will not be able to re-host a meeting with the same meeting ID without establishing a password. Please create a new Zoom meeting with a password and distribute that link and password to your students. 
    • Let ITS know about the incident by emailing helpdesk@lmu.edu. We will open a support investigation with Zoom.
    1. Launch your Zoom app.
    2. Click your name/profile photo.



    • If you see the word "Licensed" next to your name/photo, you have an LMU Zoom account.
    • If you see the word "Basic" next to your name/photo, you need to switch the account. Follow these steps:
      • Choose Switch Account near the bottom of the menu.








      • Click Sign in with SSO.





      • The domain is lmula. When it redirects you to LMU’s login page, use your LMU credentials to sign in.
    1. Hover the mouse over the bottom of the Zoom screen.
    2. Click Manage Participants.

     

    3. Click More.

    4. Click Lock Meeting

  • Quick steps: Click Share Screen and choose Only Host.

    Click here for more information.

  • Participants can still share their screens but will need to get permission from the host. (Quick steps: Click Share Screen and choose Only Host.)

    For more information, click Share Screen.

  • Remove a participant from a session. (Quick steps: Hover over the participant, click More, and click Remove.)

  • Disable “Allow Removed Participants to Rejoin so booted attendees can’t slip back in.

  • Put participant On Hold. The host can stop video and audio transmission to a participant or participants.

  • Disable File Transfer so there’s no digital virus sharing. This is disabled by default, but if you’ve enabled it in your settings and want to turn it off, please follow the steps in the link.

To Get Started

    do YOU HAVE LMU ZOOM ACCOUNT     

      CREATE AN LMU ZOOM ACCOUNT       

        ACCESS TO LMU ZOOM VIDEO           

              ZOOM BEST PRACTICES                

              AUDIO & VIDEO CHECK                 

        WATCH ZOOM TRAINING VIDEOS         

Zoom Tech Support 24 x 7

There are three options to reach Zoom Support. The Zoom support hours are 24 x 7, including public holidays, where agents or technical engineers are available for email or live chat. Live chat or a phone call is the best option if you are in a meeting or trying to get something done.

Live Chat:

  • Make sure you are logged in to your LMU Zoom account first.
  • Select the "Help" blue bubble on the lower right-hand corner. 

Phone Call:

  • US: 1.888.799.9666 ext 2.

Online Submission (Ticket):

  • A ticket is mainly for non-emergency/non-immediate requests when you can wait a few hours or even a day or so for a response. 
  • Online submission - click the "Submit a request" link. Make sure you are logged into LMU Zoom.

Locate the Meeting ID

You will be required to provide the Meeting ID. You can find this ID (xxx-xxx-xxx) on the meeting home screen or the Share Screen.

 

Additional Resources and Instructions

Click here for a complete list of resources and instructions, such as:

  • Installing the Zoom Desktop and Mobile app
  • Selecting a Virtual Background
  • Troubleshooting common issues