Streamline the digital experience of the LMU community by introducing platforms, processes, and governance structures across separate units at LMU; introduce workflow and collaboration technologies that replace paper-based processes.
Initiatives
Each goal is defined and accompanied by specific initiatives that either maintain (Run), expand upon (Grow), or completely rethink (Transform) the current ITS approach. In addition, each goal has metrics that are key indicators of movement towards that goal.
To learn more about what we have accomplished, click the drop-down arrow for each initiative.
Paperless portal for the Registrar including the following processes: (Note: Last year this effort was also referenced to in the Student Success area.)
Undergraduate Change of Academic Program
Degree Audit Adjustment
Course Audit
Credit / No Credit Grading
Exception to University Policy
Extension of Incomplete
Late Add Course
Leave of Absence / Withdrawal
Time Conflict
Unit Adjustment — Late
Unit Overload
COVID 19 - Paperless processes:
Lion Health Check
Vax LMU
Covid Testing Exceptions
School of Film and Television Paperless Portal:
Film Production request
On Campus film permit request
The following enhancements were made for a better user experience and improved functionality.
The ITS Service Catalog provides easy access to common requests through a simple web interface. Requests are broken down by category and require the end-user to input various pieces of data into a form. The Service Catalog items capture the necessary data to expedite the request and prevent delays in fulfillment.
The current Catalog contains 21 common requests and new items are added about once per month.
Workday queue from ITS ServiceNow to HR/FIN ServiceNow
implementation of HR/FIN ServiceNow portal
Workday at LMU had its public launch on June 28th, 2021. A support matrix was generated with dozens of staff from ITS, HR and the Finance group providing Tier 1 and Tier 2 assistance. Between June 28th and August 31st, 2,016 Workday tickets were handled through the ITS Service Now instance, before Human Resources and Finance had their Service Now portal go live on August 31st.
SSO was enabled for the following new apps during this period:
Amazon Business
Barnes & Noble College (BNC)
Cayuse (Research Administration)
CIC HR Benefit
Comevo (Orientation)
Echo 360 (Classroom Recording)
Get Inclusives
GGLeap (Game Room)
Give Pulse
Hubb Me (Rains)
Innosoft Fusion Go (Rec Center)
International SOS (Travel Tracker)
Litmos (Info Sec)
LLS Overdrive (LLS)
MathLab
O'Reilly Safari Online
Qualtrics
Teamworks (Athletics)
Whistic (Info Sec)
Workday
As a result of Campus Business Services and Conference and Events business process assessment, ITS has implemented:
15 Level 2 of the Business Value Chain
28 Level 3 Business Process and Services
Workday was implemented and officially rolled out on June 28, 2021.
Seven legacy systems were sunsetted and replaced with Workday functionality.
Many paper processes were eliminated and workflows automated in Workday.
Increased number of integrations to provide more efficiencies.
Application security was augmented by the addition of Duo security.
347 people (faculty/staff/students) from all areas of LMU were involved in the implementation and change management.
The project was completed on time and primarily remote.
