Information Technology Services LMU.edu
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Information Technology Services LMU.edu
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Modernization Project

LMU INFRASTRUCTURE MODERNIZATION IN MOTION

As part of an ongoing commitment to improve reliability, enhance system performance, and support future innovation, Information Technology Services (ITS) has undertaken an effort to modernize the technology infrastructure supporting Banner and all ancillary dependent systems. By modernizing the infrastructure, we’re building a stronger, more adaptable foundation for LMU’s academic and administrative services..

How will you be impacted? 

  • MIGRATION WINDOW - PROWL (BANNER) and ALL ancillary systems will be down from 5 pm on Thursday, October 9th, through 8 am on Tuesday, October 14th  
  • For a complete list of impacted systems, please click here.
  • Updates will be shared regularly, and we will communicate when ALL systems are back online.

 
This modernization shows LMU’s commitment to staying innovative, adaptable, and future-focused.

LMU Community - Frequently Asked Questions

General questions regarding the Infrastructure Modernization Project.

  • We are modernizing our infrastructure to improve performance, reliability, and scalability.

  • The migration will begin at 5 PM on Thursday, October 9th and is expected to be completed by 8 AM on Tuesday, October 14th.

  • This modernization will:

    • Enhance system speed and stability
    • Improve data security and disaster recovery
    • Support future growth and innovation
    • Students: May experience limited access to registration, transcripts, financial aid systems and the Student Account Center. 
    • Faculty: Access to grading, class rosters, and advising tools may be temporarily unavailable.
    • Staff: Administrative functions like HR, finance, and student services may be impacted.

  • Yes, Banner and its connected systems will be unavailable during the migration window as of 5pm October 9th. Please plan accordingly. 

  • For a complete list of all impacted systems, please click here.

    • Complete any critical tasks before October 9th at 5 PM
    • Save any necessary documents or data
    • Inform others who may be affected

  • We will send out a notification once all systems are back online and fully operational.

  • Please reach out to the IT Help Desk or your department’s designated support contact. 

    • Dedicated support will be available from October 14–31, 7:00 a.m.–5:00 p.m. daily to quickly address any post-migration issues. 
    • If you encounter any issues on October 14 or thereafter, contact the ITS Service Desk by phone at x87777 or email at servicedesk@lmu.edu.
    • In the subject line or body of your request, include “AWS Migration” along with your application’s name. This will ensure your ticket is routed directly to the appropriate technical contact.